At a Glance
- Tasks: Support the Front Office Manager in delivering exceptional guest experiences and managing daily operations.
- Company: Join the vibrant team at Doubletree by Hilton Southampton.
- Benefits: Enjoy discounts, career development, free meals, and more perks.
- Other info: Great opportunities for learning and progression in a dynamic team.
- Why this job: Be part of a fast-paced hospitality environment where your leadership skills shine.
- Qualifications: Strong leadership, communication skills, and experience in guest services required.
The predicted salary is between 28066 - 30000 £ per year.
We have an exciting opportunity for an Assistant Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
- Strong leadership and supervisory skills
- Excellent communication and problem-solving abilities
- Ability to thrive in a fast-paced environment
- Proven experience in a front office or guest service role
- Ability to provide exceptional customer service
The Role
- Assist the Front Office Manager in supervising daily front desk operations
- To be totally customer focused by consistently delivering excellent customer service and responding to guest inquiries and requests in a timely manner
- Assist in managing the front office staff, and support with onboarding and training new employees
- Assist in the Front Office operations, from scheduling staff, ensuring procedures are followed and monitor and manage daily revenue reports
The Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
Assistant Front Office Manager in Southampton employer: DoubleTree by Hilton Southampton
At Doubletree by Hilton Southampton, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel in the hospitality industry. With competitive salaries, extensive learning and development opportunities, and fantastic employee benefits such as discounts on accommodation and dining, we ensure that our team members feel valued and supported. Join us in a dynamic environment where your contributions are recognised, and you can grow your career while making lasting memories for our guests.
Contact Details:
DoubleTree by Hilton Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton Southampton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DoubleTree by Hilton Southampton
Don't be shy about reaching out to DoubleTree by Hilton Southampton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton Southampton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
