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- Tasks: Greet guests, clean rooms, and ensure a welcoming atmosphere.
- Company: Join the friendly team at DoubleTree by Hilton Southampton.
- Benefits: Competitive pay, cash incentives, free meals, and hotel discounts.
- Why this job: Make guests smile while developing your skills in hospitality.
- Qualifications: Positive attitude, teamwork spirit, and a passion for customer service.
- Other info: Flexible hours with opportunities for personal development and apprenticeships.
Join to apply for the Room Attendant role at DoubleTree by Hilton Southampton
Job Ref: AM14841
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 01/10/2025
Closing date: 03/11/2025
Benefits:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Display’s behaviours that enhance the company values.
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Someone who makes our guests smile
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role
- As a room attendant you greet all guests in a warm, friendly, and courteous fashion and to always maintain a professional manner.
- Clean assigned bedrooms, bathrooms, and public areas and to ensure stocks of bathroom and bedroom items are replenished to correct standards
- To report any defects found in the bedroom, corridors or public areas to the Head of department
- To deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.
- A room attendant you will be an integral part of the hotels team working and cooperating with colleagues to enhance the guests always experience
- A knowledge of SALT and positively contribute to the department and hotels score
- Follow the company controls procedures in accordance with company checklist
- Manage your working rota efficiently, ensure you are always prepared for work; your trolley and caddy are stocked appropriately
- Consider wastage without compromising standards
- Be energy efficient within the department, turning off lights, equipment etc when not in use
- Develop own skills and knowledge through training, communication, and teamwork
Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities.
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Room Attendant employer: DoubleTree by Hilton Southampton
Contact Detail:
DoubleTree by Hilton Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around DoubleTree by Hilton Southampton. Familiarise yourself with the vibe and the facilities. This will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Practice your people skills! As a Room Attendant, you'll be interacting with guests all the time. Role-play common scenarios with a friend or family member to boost your confidence in handling guest interactions and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s values.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make guests smile.
Tailor Your Application: Make sure to tailor your application to the Room Attendant role. Highlight any relevant experience or skills that align with what we’re looking for, like teamwork and communication. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward application. Keep your language clear and concise, and avoid unnecessary jargon. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Know the Role Inside Out
Before your interview, make sure you understand what a Room Attendant does. Familiarise yourself with the key responsibilities like cleaning rooms, handling guest complaints, and maintaining high standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Room Attendant, you'll be interacting with guests regularly. During the interview, highlight your ability to communicate effectively and maintain a friendly attitude. Share examples of how you've made someone smile or resolved a complaint in the past to demonstrate your customer service skills.
✨Dress to Impress
First impressions matter! Dress smartly and maintain good grooming standards for your interview. This not only shows respect for the interviewers but also reflects the professional image expected in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
