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For Companies At a Glance
- Tasks: Lead a dynamic front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Doubletree by Hilton Southampton, part of Klarent Hospitality.
- Benefits: Enjoy discounts, career development, free meals, and social events.
- Why this job: Be at the forefront of hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in customer-facing roles with strong leadership and communication skills.
- Other info: Work in a beautiful location with great access to activities and transport.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
- Proven experience as a Front Office Manager or in a similar customer-facing role
- Strong leadership, organizational, and multitasking skills
- Excellent verbal and written communication abilities
- Proficient in MS Office and front desk software (Property Management Systems and ONQ)
- Ability to remain calm under pressure and solve problems effectively
- High level of commercial awareness and sales capabilities
The Role
- Supervise and coordinate front office staff
- Ensure high levels of guest or client satisfaction through prompt and courteous service
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Manage scheduling, training, and performance of front office team
- Maintain office supplies and appearance of the front desk area
- Handle customer inquiries, feedback, and complaints professionally
- Prepare and manage budgets, reports, and other administrative tasks
The Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.
Front Office Manager employer: DoubleTree by Hilton Southampton
Contact Detail:
DoubleTree by Hilton Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Doubletree by Hilton or similar places. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Knowing about their commitment to diversity and inclusion will show that you’re genuinely interested and aligned with their mission. Plus, it gives you great talking points!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to handle guest complaints or improve customer satisfaction. Being able to share these experiences will highlight your leadership and multitasking abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in customer-facing positions and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and explain why you're the perfect fit for our team. Don't forget to mention your problem-solving skills and ability to stay calm under pressure.
Show Off Your Tech Skills: Since proficiency in MS Office and front desk software is key, make sure to mention any relevant experience you have with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Doubletree by Hilton Southampton and its offerings. Research their services, recent news, and guest reviews. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Front Office Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to motivate staff and maintain high levels of guest satisfaction.
✨Practice Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult guests or manage unexpected situations. Practising these responses will help you stay calm and articulate during the interview.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look polished. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.