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- Tasks: Deliver exceptional customer service in various food and beverage settings.
- Company: Join the vibrant team at DoubleTree by Hilton Southampton, a leading hospitality brand.
- Benefits: Enjoy competitive pay, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a friendly team that values your growth and rewards hard work.
- Qualifications: A positive attitude, teamwork skills, and a willingness to learn are essential.
- Other info: Flexible hours with opportunities for personal development and apprenticeships.
Overview
Job Ref: AM15095
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Per hour rate
Contract type: Casual
Hours: Part Time
Hours per week: 1
Posted date: 20/01/2026
Closing date: 19/02/2026
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards & Benefits
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Candidate Profile
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and can work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Role details
Klarent Hospitality are recruiting for a Food & Beverage Operative.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- Food & Beverage Operative supports their team in delivering exceptional customer service
- Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Have a visible presence within your working area
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
- Have a good insight knowledge of hotel and the hotel’s products
Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.
Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32-inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check-out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one-hour extended checkout.
Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.
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Food & Beverage Operative employer: DoubleTree by Hilton Southampton
Contact Detail:
DoubleTree by Hilton Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Showcase your passion for food and beverage service by discussing any relevant experiences, even if they are informal. Whether it's helping out at family events or volunteering at local functions, these experiences can demonstrate your enthusiasm and willingness to learn.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure guest satisfaction. Think of specific examples where you've turned a negative experience into a positive one, as this is crucial in the hospitality industry.
✨Tip Number 4
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and what the hiring managers are looking for, which can give you an edge in your application process.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Food & Beverage Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality or customer service. Use bullet points for clarity and include any specific achievements that demonstrate your ability to deliver exceptional customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your eagerness to learn. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at DoubleTree by Hilton Southampton.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at DoubleTree by Hilton Southampton
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you love working with people and how you enjoy creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate and support your colleagues. Share examples of how you've worked effectively in a team setting in the past.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, including complaints. Think of specific examples from your past experiences that showcase your problem-solving skills and friendly approach.
✨Know the Company and Its Values
Research DoubleTree by Hilton Southampton and understand their values and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
