At a Glance
- Tasks: Lead a vibrant reception team while engaging with guests and resolving queries.
- Company: Join a dynamic hospitality brand that values teamwork and personal growth.
- Benefits: Enjoy competitive pay, exclusive discounts, and continuous learning opportunities.
- Other info: Exciting career progression and a supportive work environment await you.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a confident and interpersonal individual who has a passion for all things hospitality. You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.
Day in the life of: You will be mainly focused on the reception desk with both supervisory and hands-on reception tasks. This role reports into the Front Office Manager. Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Supervisor will handle escalated guest questions, queries and swift complaint resolution, and carry out general supervisor duties such as admin tasks. You may also be trained as a multi-skilled hotel duty manager and carry out duty management shifts and tasks when required. You may occasionally support the reception night team to cover holidays or other periods of cover.
Your hands-on reception duties will include checking guests in and out, taking telephone calls & answering emails, and booking in reservations using the front office system. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.
Example key responsibilities:
- Hands-on support on the reception desk.
- Using the front office system and training others to use it.
- Coaching and mentoring the receptionists.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand and hotel ambassador.
What you'll get in return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform Provided
Reception Supervisor in Sheffield employer: DoubleTree by Hilton Sheffield City
As a Reception Supervisor at our esteemed hospitality establishment, you will thrive in a vibrant work culture that prioritises teamwork and personal growth. We offer competitive pay, exclusive discounts, and continuous learning opportunities, ensuring that you not only excel in your role but also enjoy a fulfilling career path. Join us to be part of a supportive environment where your leadership skills are valued and rewarded.
Contact Details:
DoubleTree by Hilton Sheffield City Recruitment Team
