At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join leaf HOSPITALITY, where excellence is our core value.
- Benefits: Enjoy competitive pay, discounts, and continuous learning opportunities.
- Other info: Flexible shifts, team bonuses, and a supportive work environment.
- Why this job: Make lasting impressions and create memorable experiences for our guests.
- Qualifications: Previous front-of-house experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the life of: You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.
Example key duties:
- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up‑selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.
What you'll get in return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
Front Desk Guest Services Agent – Upsell & Concierge in Sheffield employer: DoubleTree by Hilton Sheffield City
At leaf HOSPITALITY, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Front Desk Guest Services Agent in our four-star hotel, you will enjoy competitive pay, exclusive discounts, and continuous development opportunities, all while being part of a team dedicated to delivering exceptional service. With a focus on employee well-being and recognition, including bonuses for long service and outstanding performance, this is an excellent opportunity for those looking to grow in the hospitality industry.
Contact Details:
DoubleTree by Hilton Sheffield City Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Guest Services Agent – Upsell & Concierge in Sheffield
✨Tip Number 1
First impressions matter! When you walk into that interview, be sure to smile and greet everyone warmly. Remember, you're not just selling your skills; you're showcasing your personality too!
✨Tip Number 2
Know the hotel inside out! Research the hotel’s services and local attractions so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide excellent service.
✨Tip Number 3
Practice your telephone manner! Since you'll be handling calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common guest inquiries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Front Desk Guest Services Agent – Upsell & Concierge in Sheffield
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a positive vibe to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially in front-of-house roles. Mention any specific skills that relate to using front office systems or providing excellent customer service, as these are key for us.
Show Off Your Communication Skills:Since you'll be the first point of contact for our guests, it’s important to demonstrate your excellent telephone manner and communication skills in your written application. Use clear and friendly language to reflect how you would interact with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DoubleTree by Hilton Sheffield City
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its facilities thoroughly. Familiarise yourself with the services offered, local attractions, and any unique features that set it apart. This will not only impress the interviewers but also help you answer questions confidently.
✨Show Off Your People Skills
As a Front Desk Guest Services Agent, you'll be the first point of contact for guests. Practice showcasing your friendly and professional demeanour during the interview. Use examples from past experiences where you've provided excellent customer service or resolved complaints effectively.
✨Demonstrate Your Tech Savvy
Since you'll be using a front office system, it's crucial to show that you're comfortable with technology. If you have experience with similar systems, mention it. If not, express your willingness to learn quickly and adapt to new software.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview, where you might need to handle a guest's complaint or upsell a service. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to upsell confidently when the time comes.
