At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join a vibrant four-star hotel known for its excellent service.
- Benefits: Enjoy competitive pay, exclusive discounts, and flexible shifts.
- Other info: Dynamic role with opportunities to learn and grow in hospitality.
- Why this job: Make lasting impressions and create memorable experiences for guests.
- Qualifications: Previous front-of-house experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the life of: You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.
- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up‑selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.
What you'll get in return: Competitive pay and package Exclusive Team Member discounted stays and 50% off.
Front Desk Guest Services Agent – Upsell & Concierge employer: DoubleTree by Hilton Sheffield City
Join our vibrant team at a prestigious four-star hotel in Lincoln, where we prioritise exceptional guest experiences and foster a supportive work environment. As a Front Desk Guest Services Agent, you'll benefit from competitive pay, exclusive discounts on stays, and opportunities for professional growth within the hospitality industry. Our culture encourages teamwork and personal development, making it an ideal place for those passionate about delivering outstanding service.
Contact Details:
DoubleTree by Hilton Sheffield City Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Guest Services Agent – Upsell & Concierge
✨Tip Number 1
First impressions matter! When you walk into that interview, be sure to smile and greet everyone warmly. Remember, you're not just selling your skills; you're showcasing your personality too!
✨Tip Number 2
Know the hotel inside out! Research the hotel’s services and local attractions so you can chat confidently about them. This shows you're genuinely interested and ready to provide top-notch service.
✨Tip Number 3
Practice your phone manner! Since you'll be handling calls, rehearse how you'd answer common guest queries. A friendly tone and clear communication can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Front Desk Guest Services Agent – Upsell & Concierge
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a positive vibe to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in front-of-house roles. Mention any specific skills you have with front office systems or customer service that align with what we're looking for.
Show Off Your Communication Skills:Since you'll be the first point of contact for our guests, it's crucial to demonstrate your excellent telephone manner and communication skills in your written application. Use clear and friendly language to make a great impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DoubleTree by Hilton Sheffield City
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and the local area. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Practice Your Telephone Manner
Since you'll be handling calls frequently, practice your telephone etiquette. Try role-playing with a friend or family member to ensure you sound professional and friendly. Remember, first impressions count!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved complaints or went the extra mile for a guest. This will demonstrate your ability to handle the responsibilities of the role.
✨Dress to Impress
As the first point of contact for guests, your appearance matters. Dress professionally and ensure you look presentable. This will reflect your understanding of the hospitality industry and your commitment to making a great impression.
