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- Tasks: Lead and maximise revenue for conferences and events across four central London hotels.
- Company: Join Hilton, a global leader in hospitality with a commitment to exceptional service.
- Benefits: Enjoy discounted travel rates, private healthcare, free meals, and extensive training opportunities.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the events industry.
- Qualifications: Experience in a similar role, strong communication skills, and organisational abilities are essential.
- Other info: Opportunities for promotion and recognition through our Hero Of The Month programme.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Commercial Office Supervisor looking after our 4 Central London properties: DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queens Gate Hotel London, Curio Collection by Hilton & Trafalgar St James Curio Collection by Hilton.
The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies and techniques.
Other accountabilities include:
- Support the sales team to identify and pursue new business opportunities in group bookings, conferences, and events.
- Develop tailored event proposals and presentations that meet client objectives while maximizing venue revenue.
- Negotiate and close contracts with clients, ensuring alignment with both client expectations and company revenue goals.
- Actively manage existing accounts and nurture relationships to foster repeat business and client loyalty.
- Support with quoting for and planning and executing conferences, group events, and meetings, from initial inquiry to event completion for the hotels.
- Ensure that all aspects of quoting for conferences, group, meetings and events for Curio London are managed effectively.
- Ensure a smooth handover to the on-property planning team takes place once any business has returned a signed contract.
- Collaborate with internal departments (e.g., catering, audiovisual, and operations teams) to ensure all event requirements are met.
- Create and maintain group booking contracts, ensuring terms are met and final payments are processed in a timely manner.
- Monitor group booking patterns and adjust allocations as necessary to optimize hotel occupancy and group satisfaction.
- Ensure the team manages event logistics including room setups, timelines, catering, technical equipment, and staffing.
- Serve as the primary point of contact for clients, ensuring clear communication and swift resolution of any issues that arise.
- Ensure all group/meeting quotations are delivered and responded to within 2 hours of receipt, involving stakeholders as necessary in line with company standards.
The ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.
Benefits include:
- GoHilton programme allowing you and your friends and family to explore the world with discounted room rates.
- Private Healthcare Plan providing financial assistance towards the cost of healthcare.
- 2 x annual salary life assurance.
- Learning and development opportunities from in-house training courses and over 1,000 training courses available on our Training University.
- Opportunities for promotion and transfer across departments within the Hilton Family group on a national and international level.
- Hero Of The Month recognition programme to celebrate achievements.
- Free-of-charge freshly cooked meals to enjoy on duty.
- Free-of-charge dry-cleaning of suiting items.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Commercial Office Supervisor employer: DoubleTree by Hilton London West End
Contact Detail:
DoubleTree by Hilton London West End Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Office Supervisor
✨Tip Number 1
Familiarise yourself with the specific properties you'll be managing. Research each hotel's unique offerings and past events to understand their strengths. This knowledge will help you tailor your approach when discussing potential business opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in conference and event management. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires closing contracts with clients. Consider role-playing scenarios with friends or colleagues to practice your pitch and responses to common objections, ensuring you're confident during real negotiations.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock event plan. Outline how you would manage logistics, timelines, and communication with clients. This practical example can showcase your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Commercial Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Commercial Office Supervisor position. Tailor your application to highlight relevant experience in managing events, client relationships, and revenue maximisation.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Focus on achievements related to event management, sales strategies, and client satisfaction. Use quantifiable results where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job's requirements, such as your ability to negotiate contracts or manage event logistics effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Commercial Office Supervisor.
How to prepare for a job interview at DoubleTree by Hilton London West End
✨Know Your Venues
Familiarise yourself with the four Central London properties you'll be representing. Understand their unique features, capacities, and what makes each venue special. This knowledge will help you tailor your proposals and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Commercial Office Supervisor, strong communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Highlight your ability to negotiate and close contracts effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple events simultaneously. Share specific strategies or tools you use to stay organised, especially when it comes to quoting and planning events.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle last-minute changes or client complaints. Be prepared to explain how you would ensure smooth event logistics and client satisfaction.
