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- Tasks: Drive HR excellence, manage recruitment, training, and employee engagement at DoubleTree by Hilton.
- Company: Join Hilton, a global leader in hospitality, dedicated to exceptional guest experiences.
- Benefits: Enjoy travel perks, 28 days holiday, complimentary meals, and a contributory pension scheme.
- Why this job: Make a real impact on team culture and guest satisfaction in a vibrant hotel environment.
- Qualifications: CIPD Level 3 HR qualifications and experience in hospitality or service sectors required.
- Other info: This is a full-time, on-site role with opportunities for personal and professional growth.
The predicted salary is between 42000 - 60000 £ per year.
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We are seeking an experienced HR professional to join DoubleTree by Hilton London Greenwich Team and serve as a key strategic partner to our Senior Leadership team. This comprehensive HR generalist role is perfect for a dedicated professional who wants to drive organisational excellence through effective people management, training delivery, and employee engagement initiatives.
As our HR and Training Advisor, you will be responsible for the full spectrum of HR operations, from strategic workforce planning to day-to-day administration, while ensuring full compliance with legislative and statutory standards. You\’ll play a crucial role in implementing and monitoring our property\’s HR strategies, supporting business operations, and fostering a positive workplace culture that aligns with Hilton\’s standards.
This role offers the opportunity to make a significant impact on both team member experience and guest satisfaction through effective HR practices, comprehensive training programmes, and innovative employee engagement initiatives.
This is a fully on-site role, and daily presence at the hotel is essential to support our people operations, deliver a great employee experience, and respond to real-time business needs.
Key Responsibilities
Workforce Planning & Recruitment
Collaborate with GM and Deputy GM on staffing plans, payroll forecasting, and budget alignment.
Support HODs in creating accurate job descriptions and person specifications.
Advise on succession planning and talent strategies aligned with business goals.
Ensure all recruitment practices are fair, brand-consistent, and legally compliant.
Assist in end-to-end recruitment: advertising, pre-screening, shortlisting, interviews, and onboarding coordination.
Onboarding, Induction & Offboarding
Prepare HR documentation: offer letters, contracts, new starter forms, and reference requests.
Conduct Right to Work checks and ensure UKVI compliance.
Coordinate tailored induction schedules with departments and deliver company-wide HR inductions.
Prepare welcome packs and joining instructions; ensure systems, IT, and workstation setup.
Manage timely HRIS entries for new joiners including payroll and pension enrolment.
Enrol new hires in mandatory training and ensure full compliance.
Process leavers, conduct exit interviews, archive records securely, and report insights to leadership.
HR Administration & Policy Management
Draft HR correspondence (e.g., contract changes, references, probation outcomes).
Maintain employee files, forms (e.g., absence, change of details), and ensure GDPR compliance.
Keep employee handbooks, policies, and HR procedures up to date and accessible.
Maintain staff noticeboards and internal HR communications.
Respond promptly to HR queries and guide managers on policy interpretation and application.
Payroll Management
Track and verify timesheets, ensuring accurate documentation for absences, overtime, and shift changes.
Collect and process payroll data; liaise with finance to ensure timely and accurate submissions.
Maintain strict confidentiality and secure storage of payroll and personnel data.
Support absence tracking and labour forecasting in coordination with GM/Deputy GM.
Monitor trends (e.g., attendance, overtime) and escalate issues as needed.
Training & Development
Assign and monitor digital learning, ensuring profile accuracy and training compliance.
Organise statutory, legal, and brand-required training (e.g., H&S, GDPR, EDI).
Maintain training records and support individual learning plans.
Deliver classroom sessions and coordinate external training (e.g., First Aid).
Align training programmes with brand standards and operational needs.
Performance Management & Employee Relations
Support delivery of probation reviews and ongoing performance appraisals.
Link review outcomes to development plans and training actions.
Assist with disciplinary, grievance, and capability processes, ensuring compliance with ACAS and internal policies.
Act as first point of contact for employee relations queries; escalate complex issues as needed.
Maintain accurate ER records and promote open communication and informal conflict resolution.
Engagement & Culture
Organise staff recognition, wellbeing initiatives, and social events in collaboration with the CARE Committee.
Celebrate milestones and foster a positive, inclusive workplace culture.
Liaise with schools and colleges for placements and career initiatives.
Lead engagement strategies aligned with company values and use analytics (e.g., retention, absence) to inform action.
Promote wellbeing resources, encourage feedback, and support employee voice initiatives.
We\’re Looking for Someone With:
HR qualifications at minimum Associate CIPD Level 3
Experience as a HR professional in the Hospitality or service-sector background
Experience with work management platforms
Strong HR generalist background including employee relations, learning and development, recruitment, and payroll
Proven ability to build, maintain, lead, and influence relationships with all key stakeholders
Experience advising, guiding, and coaching Heads of Departments in team management and development
Strong hospitality understanding combined with comprehensive HR acumen
Track record of managing full employee lifecycle from recruitment to exit
The Skills That Set You Apart:
Natural coach and mentor who can influence at every level
Problem-solver with sharp attention to detail and critical thinking abilities
Outstanding communicator with excellent presentation skills
Self-motivated team player with that essential hospitality passion
Deep understanding of UK employment law and GDPR compliance
The Mindset We Value:
Genuine care for both guest satisfaction and employee experience
Collaborative, hands-on approach with a positive can-do attitude
Resilience and adaptability in our fast-paced environment
Commitment to Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Urgency
Why join the Hilton family as HR and Training Advisor?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day – and our amazing Team Members are at the heart of it all.
We are committed to an equitable and inclusive workforce. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
Benefits:
Contributory Pension Scheme
Worldwide Travel Perks – Go Hilton Team Member travel program \’Go Hilton\’ is a leisure travel discount program for eligible Hilton Team Members and their authorised family and friends. Eligible participants can take advantage of special room rates and other perks. Our team members can book up to 30 room nights per calendar year under Team Member rates and up to 70 room nights per calendar year under Family & Friends rates. Plus a 50% discount at participating hotel restaurants when staying with Go Hilton rates.
28 days holidays including bank holidays and can increase dependent of years of service.
Complimentary meals on duty and uniforms provided.
If you\’re passionate about hospitality and HR, we want to hear from you!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Hospitality
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HR & Training Advisor employer: DoubleTree by Hilton London Greenwich
Contact Detail:
DoubleTree by Hilton London Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Training Advisor
✨Tip Number 1
Familiarise yourself with Hilton's core values and culture. Understanding their commitment to hospitality, integrity, and teamwork will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of DoubleTree by Hilton. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experiences and how they relate to the role.
✨Tip Number 3
Prepare to discuss specific HR scenarios you've encountered in your previous roles. Highlighting your problem-solving skills and ability to handle employee relations effectively will demonstrate your readiness for the challenges of this position.
✨Tip Number 4
Showcase your passion for training and development by sharing examples of successful programmes you've implemented. This will illustrate your capability to enhance employee engagement and performance, which is crucial for the HR & Training Advisor role.
We think you need these skills to ace HR & Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in the hospitality sector. Emphasise your skills in employee relations, training delivery, and compliance with UK employment law.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and hospitality. Mention specific examples of how you've driven organisational excellence and improved employee engagement in previous roles.
Highlight Relevant Qualifications: Clearly state your HR qualifications, especially if you have CIPD Level 3 or higher. This will demonstrate your commitment to professional development and understanding of HR practices.
Showcase Soft Skills: In your application, highlight soft skills such as communication, problem-solving, and teamwork. These are crucial for the HR & Training Advisor role, so provide examples of how you've used these skills effectively.
How to prepare for a job interview at DoubleTree by Hilton London Greenwich
✨Know Your HR Fundamentals
Brush up on your HR knowledge, especially in areas like UK employment law and GDPR compliance. Being able to discuss these topics confidently will show that you are well-prepared and understand the legal landscape of HR.
✨Demonstrate Your People Skills
As an HR & Training Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully managed employee relations or resolved conflicts in the past. This will highlight your interpersonal skills and your approach to fostering a positive workplace culture.
✨Showcase Your Training Experience
Be ready to discuss your experience with training and development programmes. Share specific examples of training initiatives you've implemented and their impact on employee engagement and performance. This will demonstrate your capability in aligning training with business needs.
✨Align with Hilton's Values
Familiarise yourself with Hilton's core values and be prepared to discuss how your personal values align with them. Showing that you genuinely care about guest satisfaction and employee experience will resonate well with the interviewers.