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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist guests from Check-In to Check-Out.
- Company: Join the vibrant team at DoubleTree by Hilton London Chelsea.
- Benefits: Enjoy discounts, learning opportunities, and recognition awards.
- Other info: Great career progression and fun annual social events.
- Why this job: Be part of a fast-paced hospitality environment and make guests smile.
- Qualifications: Passionate about customer service with good IT skills.
The predicted salary is between 25000 - 27000 £ per year.
We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
- Passionate and willingness to learn
- Exceptional customer service – someone who can make our guests smile
- A true team player
- A competent level of IT proficiency
- The ability to work under pressure
The Role
- As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
- Assist with guest queries in a timely and efficient manner
- Demonstrate a knowledge of hotel room categories, room rates, packages and other general product knowledge
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations
The Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Staff Meals on duty
- Uniform provided
Receptionist employer: DoubleTree by Hilton London - Chelsea
Contact Detail:
DoubleTree by Hilton London - Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DoubleTree by Hilton. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hotel. Role-play common guest scenarios with a friend or family member. This will help you feel more confident when it comes to making guests smile and handling queries efficiently.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the StudySmarter site and submit your application there. It’s a straightforward process, and we’re excited to see what you bring to the table!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you're not just looking for a job, but that you genuinely care about making guests smile and creating memorable experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this exciting opportunity as a receptionist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic role at DoubleTree by Hilton London Chelsea.
How to prepare for a job interview at DoubleTree by Hilton London - Chelsea
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and facilities. Brush up on room categories, rates, and any special packages they offer. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a receptionist, exceptional customer service is key. Prepare examples of how you've made guests smile or resolved issues in previous roles. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Team Spirit
Being a team player is crucial in hospitality. Think of times when you’ve collaborated effectively with colleagues to achieve a common goal. Sharing these stories will highlight your ability to work well under pressure and contribute positively to the team.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the hospitality industry’s standards.