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- Tasks: Assist guests at night, handle luggage, and respond to queries.
- Company: Join the DoubleTree by Hilton London - Chelsea team.
- Benefits: Earn cash incentives, enjoy free meals, and receive hotel stay bonuses.
- Why this job: Perfect entry-level role for those who love hospitality and helping others.
- Qualifications: Positive attitude, team player, and a passion for learning.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Company: DoubleTree by Hilton London - Chelsea
Location: DoubleTree by Hilton London Chelsea, London (South West)
Salary: Competitive Salary, entry level position
Contract Type: Permanent
Hours: Full Time, 40 hours per week
Shift Pattern: 5 days - 2245 to 0715
Key Responsibilities:
- Assist guests during night hours, including luggage handling and package deliveries.
- Respond to guest queries promptly and efficiently.
- Deliver mail, newspapers and express check‑out bills.
- Maintain a high level of customer service at all times.
- Collect room service / breakfast cards.
- Assist Night Management with fire management walks and procedures.
- Act in accordance with all security and emergency procedures.
- Attend training courses and support the Night Team’s training efforts.
- Maintain current knowledge of hotel products, services, pricing, policies, and local area.
- Assist and support other departments as necessary.
Qualifications & Skills:
- Passionate and willing to learn.
- Positive attitude; friendly and caring.
- Team player with ability to work independently.
- Ambitious, hard‑working, and maintain high standards.
- Organisational and time‑management skills.
- Resilient, creative, and able to multi‑task under pressure.
- Available to work evenings and weekends.
- Excellent customer service orientation.
Benefits:
- £250‑£1000 cash incentives when referring a friend (T&C apply).
- Long‑service recognition with cash bonus and free overnight hotel stays after 2 years.
- Meals provided while on shift.
- Sales incentives and initiative rewards.
- Opportunities for personal development within the Hotel Group.
- Annual holiday entitlements.
- Pension enrolment.
Night Porter employer: DoubleTree by Hilton London - Chelsea
Contact Detail:
DoubleTree by Hilton London - Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings at places like DoubleTree by Hilton that aren't advertised yet.
✨Tip Number 2
Be proactive! Instead of just waiting for job postings, pop into the hotel and ask to speak with someone from the management team. Show your enthusiasm and let them know you're keen on the Night Porter role.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and teamwork. Think about scenarios where you've demonstrated your skills, especially in high-pressure situations.
✨Tip Number 4
Don't forget to check our website regularly for new job listings! We often post opportunities there first, so it's a great way to stay ahead of the game.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Porter role shine through. We want to see that you're genuinely excited about working in hospitality and helping guests have a great experience.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your past roles or experiences can contribute to our team at DoubleTree by Hilton London Chelsea.
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Keep it friendly and professional, and don’t forget to mention why you’d be a great fit for our Night Porter position!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at DoubleTree by Hilton London - Chelsea
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Night Porter. Familiarise yourself with tasks like assisting guests, handling luggage, and maintaining high customer service standards. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this position is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to highlight your friendly and caring attitude.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios so you can showcase your resilience and ability to multi-task under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
