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- Tasks: Deliver outstanding guest service from Check-In to Check-Out and assist with queries.
- Company: Join the vibrant team at DoubleTree by Hilton London - Chelsea.
- Benefits: Enjoy discounts, employee assistance, and growth opportunities in hospitality.
- Other info: Great opportunities for development and progression in the hospitality sector.
- Why this job: Be part of a dynamic environment where you can enhance guest experiences.
- Qualifications: Exceptional customer service skills and basic IT proficiency required.
The predicted salary is between 22000 - 26000 £ per year.
DoubleTree by Hilton London - Chelsea is seeking a full-time Receptionist to join their dynamic team. This role involves providing excellent service from Check-In to Check-Out, assisting guests with queries, and possessing knowledge of hotel services.
Ideal candidates will demonstrate exceptional customer service and a competent level of IT proficiency.
Additional benefits include:
- Discounts
- Employee assistance programs
- Opportunities for development and progression within the hospitality sector
Hospitality Receptionist – Guest Experience & Upsell employer: DoubleTree by Hilton London - Chelsea
Contact Detail:
DoubleTree by Hilton London - Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Receptionist – Guest Experience & Upsell
✨Tip Number 1
Make sure to research DoubleTree by Hilton London - Chelsea before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Receptionist and how you'd handle them. This will not only boost your confidence but also demonstrate your readiness to provide excellent service from Check-In to Check-Out.
✨Tip Number 3
Don’t forget to highlight your IT proficiency during the interview. Being tech-savvy is crucial in hospitality, so be prepared to discuss any relevant software or systems you've used in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hospitality Receptionist – Guest Experience & Upsell
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for guests in the past!
Be IT Savvy: Since this role requires a competent level of IT proficiency, don’t forget to mention any relevant software or systems you’re familiar with. We love tech-savvy candidates who can adapt quickly!
Tailor Your Application: Make your application stand out by tailoring it to the specific role at DoubleTree by Hilton London - Chelsea. Use keywords from the job description to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at DoubleTree by Hilton London - Chelsea
✨Know the Hotel Inside Out
Before your interview, make sure you research DoubleTree by Hilton London - Chelsea thoroughly. Familiarise yourself with their services, amenities, and any recent news or events. This knowledge will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to handle queries and ensure a positive experience for guests, which is crucial for this role.
✨Practice IT Proficiency
Since the role requires a competent level of IT proficiency, brush up on any relevant software or systems commonly used in hospitality. If you have experience with booking systems or front desk software, be ready to discuss it. Showing confidence in your tech skills can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, opportunities for development, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.