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- Tasks: Provide exceptional reception services and assist guests from check-in to check-out.
- Company: Join the vibrant team at DoubleTree by Hilton London Angel Kings Cross.
- Benefits: Enjoy competitive salary, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a dynamic environment where your hard work is recognised and rewarded.
- Qualifications: Passionate, friendly, and organised individuals with a positive attitude are encouraged to apply.
- Other info: Great location near shops and transport links, with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Job Ref: AM15110
Branch: DoubleTree by Hilton London Angel Kings Cross
Location: DoubleTree by Hilton London Angel Kings Cross
Salary / Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 0700-1530 and 1400-2230
Hours per week: 40
Posted date: 28/01/2026
Closing date: 28/02/2026
Rewards
- £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
- Long‑service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – "Hotel specific"
- Free Car Parking – "Hotel specific"
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Qualifications
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
The Role
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out. Assist with and complete audits, as required. Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments. Always demonstrate a high level of customer service. Attend appropriate training courses, when required, and be an integral part with the Day/Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties. Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Follow company brand standards. Assist other departments, as necessary.
Location
DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five‑minute walk to Angel tube station or a fifteen‑minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high‑fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.
Receptionist employer: DoubleTree by Hilton London Angel Kings Cross
Contact Detail:
DoubleTree by Hilton London Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Familiarise yourself with DoubleTree by Hilton London Angel Kings Cross, its services, and the local area. This way, you can impress during interviews by showing your enthusiasm and knowledge about the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common receptionist interview questions and role-play scenarios with a friend. This will help you feel more confident and ready to showcase your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your friendly nature. Remember, we’re looking for someone who makes our guests smile!
Tailor Your Application: Make sure to tailor your application to the Receptionist role specifically. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts logically!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at DoubleTree by Hilton London Angel Kings Cross
✨Know the Hotel Inside Out
Before your interview, take some time to research DoubleTree by Hilton London Angel Kings Cross. Familiarise yourself with their services, room categories, and any current promotions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and caring attitude during the interview. Use examples from past experiences where you’ve provided exceptional customer service or resolved guest queries effectively.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy reception environment. Prepare to discuss how you manage your time and tasks, especially under pressure. You might want to share specific instances where your organisational skills made a difference in your previous roles.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as how you handle difficult guests or your experience with IT systems. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on your potential employers.
