Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Supervisor, you'll ensure exceptional guest experiences during night hours.
- Company: Join Klarent Hospitality, known for delivering outstanding customer experiences in the hotel industry.
- Benefits: Enjoy competitive salary, staff discounts, stylish uniforms, meals on duty, and learning opportunities.
- Why this job: Be part of a vibrant team in a prime London location, enhancing your hospitality skills.
- Qualifications: Previous customer service experience, positive attitude, and flexibility for night shifts are essential.
- Other info: Work in a modern hotel close to London's best attractions and transport links.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Night Supervisor role at DoubleTree by Hilton London Angel Kings Cross.
Job Ref: AM14427
Location: DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 11:00PM - 07:30AM
Hours per week: 40
Posted date: 04/06/2025
Closing date: 06/07/2025
Do you want to excite the world of Hospitality? We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth. Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.
What will I be doing?
- Provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments.
- Complete the Night Audit and relevant reports in a timely manner.
- Ensure that the night porter checklist is complete.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
What are we looking for?
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Flexibility to work night shifts.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling.
What will it be like to work for Amaris Hospitality?
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:
- Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
- Modern, stylish uniforms.
- Meals on duty.
- Social calendar of events.
- Learning & Development for all levels.
DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London.
Night Supervisor employer: DoubleTree by Hilton London Angel Kings Cross
Contact Detail:
DoubleTree by Hilton London Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to exceptional customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or resolved issues, as this will showcase your ability to excel in the Night Supervisor role.
✨Tip Number 3
Prepare to discuss your flexibility and ability to work night shifts. Since this role requires working from 11:00 PM to 7:30 AM, showing that you're comfortable with this schedule will be crucial in your interview.
✨Tip Number 4
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Night Supervisor position.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous supervisory roles. Emphasise skills that align with the Night Supervisor position, such as communication, problem-solving, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional customer experiences. Mention specific examples from your past work that demonstrate your ability to handle guest queries and manage night operations.
Highlight Relevant Experience: In your application, clearly outline any experience you have in cash handling or working night shifts. This will show that you are well-prepared for the responsibilities of the Night Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at DoubleTree by Hilton London Angel Kings Cross
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be the face of the hotel during night hours. Be prepared to share examples of how you've handled guest queries and provided exceptional service in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The role requires quick thinking and effective problem-solving. Think of scenarios where you successfully resolved issues or improved guest experiences, and be ready to discuss them.
✨Familiarise Yourself with Hotel Operations
Understanding hotel operations, including check-in/check-out processes and night audits, is crucial. Brush up on these procedures and be ready to explain how you would handle them.
✨Exude Professionalism and Grooming Standards
First impressions matter, especially in hospitality. Dress smartly for your interview and maintain a professional demeanor throughout. This reflects your understanding of the brand's standards.
