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For Companies At a Glance
- Tasks: Enhance guest experiences from check-in to check-out with top-notch service.
- Company: Renowned hotel chain in London with a focus on customer satisfaction.
- Benefits: Competitive salary, employee benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in guests' stays.
- Qualifications: Strong customer service skills and a positive attitude required.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A well-known hotel chain in London is seeking a dedicated Receptionist to enhance guest experiences from check-in to check-out. Candidates should have strong customer service skills, a positive attitude, and the ability to work as part of a team.
Responsibilities include:
- Managing guest queries
- Completing audits
- Maintaining high standards of service
The position offers a competitive salary and various employee benefits, ensuring a supportive work environment.
Guest Experience Hotel Receptionist – Service Champion employer: DoubleTree by Hilton London Angel Kings Cross
Contact Detail:
DoubleTree by Hilton London Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Hotel Receptionist – Service Champion
✨Tip Number 1
First things first, research the hotel chain! Knowing their values and what they stand for will help you connect with the interviewers. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky guest queries or complaints. We all know that a positive attitude goes a long way, so be ready to showcase that during your chat.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional when you show up for your interview – it reflects your commitment to high standards of service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Experience Hotel Receptionist – Service Champion
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to enhance guest experiences, just like you would in the role of a Receptionist.
Keep It Positive: Your attitude matters! Use positive language throughout your application to reflect the upbeat vibe we’re looking for. A friendly tone can really make your application stand out.
Team Player Vibes: We love team players! Share examples of how you've worked collaboratively in previous roles. This will show us that you can fit right into our supportive work environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DoubleTree by Hilton London Angel Kings Cross
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel chain. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you collaborated successfully with colleagues. Be ready to discuss how you contribute to a positive team environment and support your peers in delivering exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s approach to guest experience or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
