At a Glance
- Tasks: Lead the reception team while providing hands-on support and exceptional guest service.
- Company: DoubleTree by Hilton Hotel Lincoln, a stylish venue in the heart of Lincoln.
- Benefits: Earn £13.25 per hour, enjoy exclusive discounts, and access continuous learning opportunities.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Previous supervisory experience in hospitality and strong interpersonal skills required.
The predicted salary is between 27500 - 30000 £ per year.
Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air‑conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event.
We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.
You will be mainly focused on the reception desk with both supervisory and hands‑on reception tasks. This role reports into the Front Office Manager. Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Supervisor will handle escalated guest questions, queries and swift complaint resolution and will carry out general supervisor duties such as admin tasks. You may also be trained as a multi‑skilled hotel duty manager and carry out duty management shifts and tasks when required. You may occasionally support the reception night team to cover holidays or other periods of cover.
Your hands‑on reception duties will include checking guests in and out, taking telephone calls & answering emails, and booking reservations using the front office system. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.
Example Key Responsibilities:
- Hands‑on support on the reception desk.
- Using the front office system and training others to use it.
- Coaching and mentoring the receptionists.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand and hotel ambassador.
What You'll Get In Return:
- £13.25 per hour
- Exclusive team member discounted stays and 50% off F&B across the Hilton Worldwide portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for every 5 years - £500
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform provided
Reception Supervisor in Lincoln employer: Doubletree by Hilton Lincoln
At DoubleTree by Hilton Hotel Lincoln, we pride ourselves on fostering a supportive and dynamic work environment that encourages personal and professional growth. Our team enjoys exclusive benefits such as discounted stays and meals, continuous learning opportunities, and a culture that values recognition and teamwork. Located in the vibrant heart of Lincoln, our hotel not only offers a stylish backdrop for events but also provides employees with the chance to engage with the rich history and attractions of the area.
Contact Details:
Doubletree by Hilton Lincoln Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Lincoln
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. The more comfortable you are in handling queries and complaints, the more confident you'll be on the job.
✨Tip Number 3
Show off your leadership potential! Think about how you can motivate a team and create a positive atmosphere. Share your ideas during interviews to demonstrate your passion for hospitality and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at DoubleTree by Hilton Hotel Lincoln!
We think you need these skills to ace Reception Supervisor in Lincoln
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for working with people and creating memorable moments.
Highlight Your Leadership Skills:Since we're looking for someone with natural leadership abilities, make sure to mention any supervisory experience you have. Talk about how you've motivated teams or resolved conflicts in the past.
Be Specific About Your Skills:Don't just say you're savvy with systems; give examples! Mention any front office systems you've used and how you've trained others on them. This will show us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Doubletree by Hilton Lincoln
✨Know the Hotel Inside Out
Before your interview, make sure to research DoubleTree by Hilton Hotel Lincoln thoroughly. Familiarise yourself with their services, atmosphere, and local attractions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will show that you're ready to take on the supervisory role.
✨Practice Common Interview Questions
Anticipate questions related to guest relations, complaint resolution, and team management. Practising your responses will help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to be a brand ambassador!
