At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out while providing top-notch service.
- Company: Join a vibrant four-star hotel in Hull, just minutes from the train station.
- Benefits: Enjoy competitive pay, exclusive discounts, and continuous learning opportunities.
- Other info: Flexible part-time hours with great perks and a supportive work environment.
- Why this job: Make guests feel welcome and be part of an exciting hospitality team.
- Qualifications: Previous front-of-house experience and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
The hotel is a four‑star property located in Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre, with 165 bedrooms and a 1,000 square‑metre ballroom.
What We're Looking For
We are seeking an enthusiastic, personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat, comfortable using our front‑office system to check guests in and out, and possess an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the Life
As a hotel receptionist you will check guests in and out, manage bookings and enquiries, handle payments, resolve complaints, and promote hotel services. The role involves shift work, including weekdays and weekends.
Key Duties
- Use the front‑office system to check guests in and out.
- Provide excellent customer service, answering questions and providing directions and information about the hotel's outlets and services.
- Manage payments, including cash and card handling.
- Resolve complaints quickly and efficiently.
- Up‑sell where possible to maximise room occupancy and use of hotel services/facilities.
- Liaise with other departments and team members to ensure smooth operation and experience for guests.
- Be an expert on the hotel, its facilities and the local area to provide guests with the information and highlights they need before and during their stay.
What You'll Get in Return
- Competitive pay and package.
- Exclusive team‑member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
- Continuous learning and development opportunities.
- Free access to a 24/7 employee assistance programme.
- Additional annual leave and family leave.
- Service bonus for 5 and 10 years up to £1,000.
- Team‑member of the month (£100) and team‑member of the year (£500).
- Uniform provided.
Receptionist (Part time - 30 hours per week) employer: DoubleTree by Hilton Hull
Join our vibrant four-star hotel in Hull, where we pride ourselves on creating a welcoming atmosphere for both guests and staff. As a part-time receptionist, you'll enjoy competitive pay, exclusive discounts, and continuous development opportunities, all while being part of a supportive team that values your contributions. With a focus on employee well-being and recognition, including service bonuses and monthly awards, this is an excellent place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part time - 30 hours per week)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at DoubleTree by Hilton Hull and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist (Part time - 30 hours per week)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at DoubleTree by Hilton Hull that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at DoubleTree by Hilton Hull.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at DoubleTree by Hilton Hull get a sense of who you are beyond your experience!
How to prepare for a job interview at DoubleTree by Hilton Hull
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at DoubleTree by Hilton Hull and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
