Hotel Manager: Lead Operations & Guest Experience

Hotel Manager: Lead Operations & Guest Experience

Full-Time 29700 - 36300 £ / year (est.) On-site
DoubleTree by Hilton Hull

At a Glance

  • Tasks: Lead hotel operations and enhance guest experiences in a vibrant environment.
  • Company: leaf HOSPITALITY, a trusted name in hotel management across the UK.
  • Benefits: Competitive salary, dynamic team culture, and opportunities for career growth.
  • Other info: Join a fast-paced team committed to delivering exceptional service.
  • Why this job: Shape memorable experiences and drive excellence in hospitality.
  • Qualifications: Experience in hotel management and a passion for guest satisfaction.

The predicted salary is between 29700 - 36300 £ per year.

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

We are seeking an experienced Hotel Manager to lead the day-to-day operation of the Hull property, driving guest satisfaction, team engagement and strong business performance.

As Hotel Manager you will report to the General Manager and shape a culture of excellence, safety and service.

  • Join a fast-paced team dedicated to delivering memorable experiences for guests and
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Hotel Manager: Lead Operations & Guest Experience employer: DoubleTree by Hilton Hull

DoubleTree by Hilton Hull is an excellent employer that prioritises the growth and development of its team members while fostering a vibrant and inclusive work culture. With a focus on creating exceptional guest experiences, employees benefit from flexible working hours, comprehensive training opportunities, and various discounts, making it a rewarding place to build a career in hospitality.

DoubleTree by Hilton Hull

Contact Details:

DoubleTree by Hilton Hull Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Hotel Manager: Lead Operations & Guest Experience

✨Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

✨Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

✨Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DoubleTree by Hilton Hull. It’s a fun way to stand out and demonstrate what you bring to the table!

✨Reach Out Directly to DoubleTree by Hilton Hull

Don't be shy about reaching out to DoubleTree by Hilton Hull directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Hotel Manager: Lead Operations & Guest Experience

Leadership Skills
Guest Satisfaction Management
Team Engagement
Business Performance Analysis
Operational Management
Cultural Development
Safety Management

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DoubleTree by Hilton Hull and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at DoubleTree by Hilton Hull

✨Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

✨Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

✨Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

✨Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!