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- Tasks: Supervise front desk operations and create amazing first impressions for guests.
- Company: Join the DoubleTree by Hilton team in Edinburgh Airport.
- Benefits: Competitive salary, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences every day.
- Qualifications: Passionate, friendly, and organised with great communication skills.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Front Office Supervisor role at DoubleTree by Hilton Edinburgh Airport.
Location: Edinburgh
Salary/Benefits: Competitive Salary along with incentives and access to Hilton staff rates worldwide.
Contract type: Permanent
Hours: Full Time
Shift pattern: 0630-1500, 1430-2300
Hours per week: 40
Team Benefits:
- £250, up to £1000 cash incentives when referring a friend – T&C’s apply
- Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided during shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – Hotel specific
- Free car parking – Hotel specific
- Stays in our hotels at discounted prices or free stays as reward & recognition incentive
- Opportunities for personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual holidays entitlement inclusive of bank holidays
- Additional holiday entitlements available
- Pension enrolment
Desired Candidate Profile:
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring with good grooming skills
- Enjoys working as part of a team
- Calm, organized work ethic with ability to prioritize and meet deadlines
- Excellent supervisory, interpersonal, and communication skills
- Passion for delivering exceptional levels of guest service
- Ambitious and hard working
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
The Role:
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. Responsible for supervising the activities that create the first impressions of our guests. Supervise Front Desk operations during your assigned shift to a consistently high standard. Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Advise your shift team of any special events or VIP Guests in the hotel that day. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork. Maximize sales revenues through up-selling and marketing program. Manage Guest requests, inquiries, and complaints promptly and completely. Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Front Office Supervisor in Newbridge employer: DoubleTree by Hilton Edinburgh Airport
Contact Detail:
DoubleTree by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Newbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for the interview by researching DoubleTree by Hilton and understanding their values. Show us your passion for guest service and how you can contribute to creating those exceptional experiences they’re known for.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing your supervisory skills and how you handle guest complaints. We want to see your calm and organised work ethic in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer right there.
We think you need these skills to ace Front Office Supervisor in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight your supervisory experience and any customer service achievements to show us you’re the right fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to express your passion for hospitality and how you can contribute to our team at DoubleTree by Hilton. Let your personality shine through!
Showcase Your Team Spirit: We love team players! In your application, mention specific examples of how you've worked well in a team or led a group to success. This will help us see how you can fit into our friendly environment.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and it ensures your application goes straight to us. We can’t wait to hear from you!
How to prepare for a job interview at DoubleTree by Hilton Edinburgh Airport
✨Know the Hotel Inside Out
Before your interview, make sure you research DoubleTree by Hilton Edinburgh Airport thoroughly. Familiarise yourself with their services, special promotions, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and team members constantly. Prepare examples of how you've successfully handled customer complaints or led a team in the past. Highlight your interpersonal skills and your ability to create a positive atmosphere for both guests and staff.
✨Demonstrate Your Organisational Skills
The role requires a calm and organised work ethic. Be ready to discuss how you prioritise tasks and manage time effectively, especially during busy periods. You might even want to share a specific instance where your organisational skills made a difference in a previous job.
✨Emphasise Your Passion for Guest Service
DoubleTree values exceptional guest service, so convey your passion for making guests smile. Share stories that illustrate your commitment to delivering outstanding service and how you go above and beyond to ensure a memorable experience for guests.
