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- Tasks: Supervise front desk operations and deliver exceptional customer service.
- Company: Join the vibrant team at DoubleTree by Hilton Edinburgh Airport.
- Benefits: Enjoy discounts, career development, free meals, and more!
- Why this job: Be part of a dynamic hospitality environment and make guests feel welcome.
- Qualifications: Strong leadership skills and experience in guest service roles.
- Other info: Great opportunities for growth and a friendly work culture.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an Assistant Front Office Manager to join our dynamic team. If you thrive in a fast‑paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
- Strong leadership and supervisory skills
- Excellent communication and problem‑solving abilities
- Ability to thrive in a fast‑paced environment
- Proven experience in a front office or guest service role
- Ability to provide exceptional customer service
The Role
- Assist the Front Office Manager in supervising daily front desk operations
- Be totally customer focused by consistently delivering excellent customer service and responding to guest inquiries and requests in a timely manner
- Assist in managing the front office staff, and support with onboarding and training new employees
- Assist in the Front Office operations, from scheduling staff, ensuring procedures are followed and monitoring and managing daily revenue reports
Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.
Assistant Front Office Manager in Newbridge employer: DoubleTree by Hilton Edinburgh Airport
Contact Detail:
DoubleTree by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in Newbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Doubletree by Hilton or similar places. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Knowing what Klarent Hospitality stands for will help you align your answers with their mission, showing that you're not just looking for any job, but this job!
✨Tip Number 3
Practice your customer service scenarios! As an Assistant Front Office Manager, you'll need to handle guest inquiries and complaints like a champ. Role-play with a friend to sharpen your problem-solving skills and boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Doubletree by Hilton Edinburgh Airport!
We think you need these skills to ace Assistant Front Office Manager in Newbridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Assistant Front Office Manager role. Highlight your relevant experience in front office operations and customer service, and show us how you can thrive in our fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DoubleTree by Hilton Edinburgh Airport.
How to prepare for a job interview at DoubleTree by Hilton Edinburgh Airport
✨Know the Hotel Inside Out
Before your interview, take some time to research Doubletree by Hilton Edinburgh Airport. Familiarise yourself with their services, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate staff and ensure exceptional customer service.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or unexpected situations. Think of specific instances where you provided excellent customer service or solved a problem efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.