At a Glance
- Tasks: Supervise front desk operations and deliver top-notch customer service.
- Company: Join the Doubletree by Hilton team at Edinburgh Airport.
- Benefits: Enjoy discounts, career growth, and free leisure club access.
- Other info: Great opportunities for learning and annual social events.
- Why this job: Be part of a dynamic team and make guests feel welcome.
- Qualifications: Strong leadership skills and experience in guest services required.
The predicted salary is between 25000 - 30000 € per year.
Job Ref: AM15333
Position: Assistant Front Office Manager
Branch: Doubletree by Hilton Edinburgh Airport
Location: Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time – 40 hours per week
Shift pattern: 06:30-15:00 / 14:30-23:00
Responsibilities
- Assist the Front Office Manager in supervising daily front desk operations
- Provide excellent customer service and respond to guest inquiries and requests in a timely manner
- Assist in managing the front office staff, including onboarding and training new employees
- Support scheduling staff, ensuring procedures are followed, and monitor and manage daily revenue reports
Qualifications
- Strong leadership and supervisory skills
- Excellent communication and problem-solving abilities
- Experience in a front office or guest service role
- Ability to thrive in a fast-paced environment
- Commitment to delivering exceptional customer service
Benefits
- Amazing discounts on food, drink and accommodation throughout the group
- Opportunities for learning, development and progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free parking where applicable
- Staff meals on duty
- Uniform provided
We pride ourselves on inspiring leadership, respect for our people, a commitment to diversity.
Assistant Front Office Manager in Caerphilly employer: DoubleTree by Hilton Edinburgh Airport
At Doubletree by Hilton Edinburgh Airport, we are dedicated to fostering a vibrant work culture that prioritises employee growth and well-being. As an Assistant Front Office Manager, you will benefit from competitive salaries, extensive training opportunities, and unique perks such as discounts on accommodation and dining, all while working in the beautiful city of Edinburgh. Join us to be part of a team that values exceptional customer service and recognises your contributions through awards and social events.
Contact Detail:
DoubleTree by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Doubletree by Hilton. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to front office management. Think about how you would handle guest complaints or manage staff schedules. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This is your chance to demonstrate that you’re all about delivering exceptional service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Front Office Manager in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Front Office Manager role. Highlight your leadership and customer service experience, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hospitality industry and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide excellent solutions under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DoubleTree by Hilton Edinburgh Airport
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Front Office Manager. Familiarise yourself with daily operations, customer service expectations, and staff management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this position involves supervising front desk operations, be prepared to discuss your leadership style. Share specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to lead and inspire others.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle various guest inquiries or complaints. Think of real-life situations you've encountered and how you resolved them. Highlight your problem-solving abilities and commitment to exceptional customer service, as these are key traits for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
