Job Details * Job Ref: AM15333 * Position: Assistant Front Office Manager * Branch: Doubletree by Hilton Edinburgh Airport * Location: Edinburgh * Salary/Benefits: Competitive Salary * Contract type: Permanent * Hours: Full Time – 40 hours per week * Shift pattern: 06:30-15:00 / 14:30-23:00 Responsibilities * Assist the Front Office Manager in supervising daily front desk operations * Provide excellent customer service and respond to guest inquiries and requests in a timely manner * Assist in managing the front office staff, including onboarding and training new employees * Support scheduling staff, ensuring procedures are followed, and monitor and manage daily revenue reports Qualifications * Strong leadership and supervisory skills * Excellent communication and problem‑solving abilities * Experience in a front office or guest service role * Ability to thrive in a fast‑paced environment * Commitment to delivering exceptional customer service Benefits * Amazing discounts on food, drink and accommodation throughout the group * Opportunities for learning, development and progression * Excellent rates for friends and family * Employee Assistance Program * Free use of the Leisure Club where applicable * Long Service Awards * Recognition Awards * Refer a Friend Bonus * Annual Social Events * Free parking where applicable * Staff meals on duty * Uniform provided We pride ourselves on inspiring leadership, respect for our people, a commitment to diversity & inclusion, and encouraging friendly work environments. #J-18808-Ljbffr
Contact Details:
DoubleTree by Hilton Edinburgh Airport Recruitment Team
