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For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and maximise hotel occupancy.
- Company: Join Klarent Hospitality, a dynamic hotel group with a focus on growth and development.
- Benefits: Enjoy cash incentives, free meals, discounted stays, and fully funded apprenticeships.
- Why this job: Be part of a supportive team that values your hard work and offers career progression.
- Qualifications: Experience in front office management and a passion for customer service are essential.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C\’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – \”Hotel specific\”
- Free Car Parking – \”Hotel specific\”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C\’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of commercial awareness and sales capabilities
- Familiar with Property Management Systems On Q
- Have branded hotel experience, who has rooms & F&B experience
- Is the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? Then what\’s stopping you?
Klarent Hospitality are recruiting for a Front Office Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand\’s loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities – Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
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Front Office Manager employer: Doubletree by Hilton Coventry
Contact Detail:
Doubletree by Hilton Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to front office management. Think about your past experiences and how they align with the skills they're looking for, like leadership and customer service. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories that highlight your positive attitude and ability to make guests smile – that's what they want to see!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're serious about joining our team at Klarent Hospitality.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in managing teams, customer service, and any relevant hotel or retail experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. Be genuine and let your personality come through – we love a friendly tone!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s improving guest satisfaction scores or successfully managing a team, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Doubletree by Hilton Coventry
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand and its values. Research their services, recent news, and customer reviews. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight how you’ve developed staff and improved team performance.
✨Customer Service is Key
Be ready to discuss how you ensure exceptional customer experiences. Think of specific instances where you went above and beyond for guests. This will illustrate your commitment to guest satisfaction, which is crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the hotel’s approach to guest loyalty programs or how they measure guest satisfaction. This shows that you’re thinking critically about the role and are eager to contribute.