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- Tasks: Join our team as a Food & Beverage Operative, delivering top-notch customer service.
- Company: Be part of Klarent Hospitality, known for rewarding hard work and fostering growth.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and personal development opportunities.
- Why this job: This role offers a vibrant team culture and the chance to create memorable guest experiences.
- Qualifications: A positive attitude, willingness to learn, and good communication skills are essential.
- Other info: Flexible hours with opportunities to work in various areas like bar, restaurant, and events.
Location: Doubletree by Hilton Coventry, Coventry
Contract type: Casual
Hours: Part Time
Posted date: 19/12/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creativity, able to multitask and work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Food & Beverage Operative. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
- Food & Beverage Operative supports their team in delivering exceptional customer service
- Your working areas may vary i.e., F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Have a visible presence within your working area
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
- Have a good insight knowledge of hotel and the hotel’s products
Food & Beverage Operative employer: Doubletree by Hilton Coventry
Contact Detail:
Doubletree by Hilton Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarise yourself with the Doubletree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for food and beverage service by discussing any relevant experiences or skills you have. Whether it's a part-time job, volunteering, or even personal experiences, make sure to highlight how these have prepared you for this role.
✨Tip Number 3
Prepare to demonstrate your ability to work under pressure. Think of examples where you've successfully managed multiple tasks or dealt with challenging situations, as this is crucial in the fast-paced environment of food and beverage service.
✨Tip Number 4
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any customer service roles you've had, showcasing your ability to work under pressure and your positive attitude.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for hospitality and your willingness to learn. Mention specific qualities that align with the job description, such as being friendly, caring, and a team player.
Showcase Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've successfully multitasked in previous roles, especially in fast-paced environments.
Highlight Customer Service Experience: Since the role focuses on delivering exceptional customer experiences, include any past experiences where you dealt with customer queries or complaints effectively. This will demonstrate your capability to enhance guest satisfaction.
How to prepare for a job interview at Doubletree by Hilton Coventry
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share any relevant experiences that highlight your passion for providing excellent customer service and making guests feel welcome.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Highlight examples where you collaborated effectively with colleagues to achieve a common goal or enhance customer satisfaction.
✨Prepare for Customer Service Scenarios
Anticipate questions about how you would handle specific customer service situations, such as dealing with complaints or ensuring guest satisfaction. Practising your responses can help you convey your problem-solving skills and friendly approach.
✨Know the Company and Its Values
Research Klarent Hospitality and understand their commitment to employee development and customer service. Being knowledgeable about the company will show your genuine interest in the position and help you align your answers with their values.
