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- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Klarent Hospitality, a dynamic hotel group with locations across the UK and Ireland.
- Benefits: Enjoy competitive salary, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a supportive team that values growth, recognition, and customer satisfaction.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude are essential.
- Other info: Work night shifts in a vibrant area close to London's attractions.
The predicted salary is between 30000 - 42000 £ per year.
Branch: DoubleTree by Hilton London Angel Kings Cross
Location: DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 11PM - 07:30AM
Hours per week: 40
Posted date: 02/07/2025
Closing date: 04/08/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities
- Free Car Parking (Hotel specific)
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&Cs apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Experience in Front Office within the hotel, leisure or retail sector
- Competent level of IT proficiency
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
The Role:
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the senior managers in their absence, taking full responsibility of the hotel
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Compile adequate handover to Early staff / Duty Manager
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Conduct Health and Safety Checks and Night Walks
DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London's high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington's local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.
Night Manager employer: DoubleTree by Hilton Angel Kings Cross
Contact Detail:
DoubleTree by Hilton Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to guest satisfaction and team collaboration will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in front office operations. Highlight your ability to handle guest complaints, manage team dynamics, and implement sales strategies, as these are crucial for the Night Manager role.
✨Tip Number 4
Showcase your flexibility and willingness to work night shifts. Emphasising your adaptability and commitment to maintaining high standards during late hours will reassure the hiring team that you can thrive in this role.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations, customer service, and any specific skills that align with the Night Manager role. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've delivered exceptional customer experiences in previous roles.
Highlight Relevant Skills: Emphasise your IT proficiency, communication skills, and ability to work flexible hours. These are crucial for the Night Manager position, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DoubleTree by Hilton Angel Kings Cross
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As a Night Manager, you'll need to oversee the Front Office team. Highlight any past experiences where you've successfully led a team or managed a project, showcasing your ability to motivate and train others.
✨Know the Hotel and Its Services
Research DoubleTree by Hilton London Angel Kings Cross and be familiar with its services, amenities, and local attractions. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples from your past experiences where you've successfully resolved guest complaints or improved service standards.
