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- Tasks: Supervise housekeeping, ensuring cleanliness and guest satisfaction in a fast-paced environment.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, free lunch, and career progression opportunities.
- Other info: Dynamic role with ongoing training and recognition for your hard work.
- Why this job: Make a real impact on guest experiences while developing your skills in hospitality.
- Qualifications: Prior supervisory experience in hospitality and strong team coordination skills required.
The predicted salary is between 22000 - 26000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Job Description Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person specification Experience:
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Floor Supervisor in Glasgow employer: Double Tree By Hilton Glasgow Central
Contact Detail:
Double Tree By Hilton Glasgow Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Floor Supervisor role at HotelCare.
✨Tip Number 2
Prepare for interviews by practising common questions related to housekeeping and team management. Show off your 'Can Do' attitude and how you can adapt to different situations!
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring examples! Share stories that highlight your attention to detail and ability to work under pressure.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about joining HotelCare and makes it easier for us to find your application.
We think you need these skills to ace Floor Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Floor Supervisor role. Highlight any previous supervisory experience in hospitality, especially in housekeeping, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at HotelCare and how your ‘Can Do’ attitude aligns with our values. Keep it friendly and professional!
Show Off Your Team Spirit: We love a good team player! In your application, mention any experiences where you’ve successfully worked as part of a team or led a group. This will help us see how you can support our Housekeeping team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Double Tree By Hilton Glasgow Central
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping operations and the specific responsibilities of a Floor Supervisor. Familiarise yourself with HotelCare's values and their commitment to sustainability, as this will show your genuine interest in the company.
✨Showcase Your Experience
Be ready to discuss your prior supervisory experience in hospitality. Prepare examples that highlight your ability to manage a team, meet targets, and maintain high standards of cleanliness. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your 'Can Do' Attitude
During the interview, convey your flexibility and willingness to learn. Share instances where you've adapted to changing circumstances or taken on additional responsibilities. This will resonate well with the company's need for adaptability in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training and development opportunities available for the Housekeeping team or how the company measures success in maintaining guest satisfaction. This shows your enthusiasm for the role and your desire to contribute positively.