At a Glance
- Tasks: Lead onboarding and ensure client success with our innovative data room solutions.
- Company: Entropia, a forward-thinking tech company revolutionising the data room experience.
- Benefits: Flexible work-from-home policy, competitive salary, and a collaborative team environment.
- Other info: Dynamic role with opportunities for growth and a supportive, inclusive culture.
- Why this job: Join us to empower deal teams and make a real impact in high-stakes situations.
- Qualifications: Experience in Enterprise SaaS or management consulting, with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Entropia is rebuilding the data room: the software behind the most important moments in the life of a company or an asset, from M&A to fundraising to strategic partnerships. The category has barely moved in twenty years: the incumbents that defined it are still, at their core, document vaults with a search box, built for an era of static files and manual review. We start from a different premise: the data room should be agent-native infrastructure for those moments, software that reads, structures and answers alongside the deal team. We don't just build agentic software, we run on it. Every internal system across sales, product, design and engineering is built in-house and connected over MCP. That changes how the company works: each function ships faster, and the distance between an idea and a working tool nearly disappears. A seller can build. A designer queries live data. Support automates its own workflow. There are no silos to break because none have a reason to exist. Every Entropian is a builder.
As a Customer Success Manager at Entropia, you make deal teams successful inside our data rooms, often under real time pressure. You lead onboarding for new transactions, set up the permission and workspace structures a deal needs, and keep advisors, banks and their clients moving. Renewals follow deal flow, so your job is to make Entropia the room they reach for on the next mandate. This role is based in London. We mainly use an in-person work model, with a flexible work-from-home policy.
- Strategic Implementation: Take the lead in integrating Entropia's solutions into client workflows, ensuring smooth adoption and maximizing the impact of our technology.
- Training & Enablement: Get deal teams productive fast, from admins setting up a room to bankers and advisors working in it under deadline.
- Client Relationship Management: Be the go-to trusted advisor for clients, providing a consultative, high-touch experience that drives their success with our platform.
- Success Metrics Management: Leverage key metrics like adoption rates and NPS to craft strategies that ensure exceptional client satisfaction and deliver strong ROI.
- Advocacy and Engagement: Foster deep engagement among users and stakeholders, converting them into passionate advocates for Entropia within their organizations.
- Customer Health Monitoring: Monitor customer health through analytics and feedback, staying proactive to guarantee satisfaction and capitalize on renewal and growth opportunities.
- Feedback Loop: Serve as the voice of the customer, relaying insights and feedback to internal teams to drive continuous product and service enhancements.
Experienced professionals with a strong background in Enterprise SaaS or top-tier management consulting, and hands-on experience managing large-scale technology projects. Exceptional communicators and strategic thinkers who can effectively influence stakeholders at all levels and align teams around shared goals. Results-driven individuals who excel at prioritizing tasks in high-pressure environments, seamlessly managing competing demands from clients with precision. Team players known for being empathetic, dedicated, organized, and motivated, with a collaborative, team-first mindset that drives success across the board.
The salary for this position will be determined by a combination of market analysis and the candidate's experience and qualifications. Entropia is an equal opportunity employer, welcoming candidates of all backgrounds. If you're excited about our mission but feel like an alien, or are unsure if you meet every qualification, don't let imposter syndrome hold you back.
Customer Success Manager Growth & GTM London See more → employer: DotProd
Entropia is an exceptional employer, fostering a dynamic work culture where every employee is empowered to be a builder. With a focus on innovation and collaboration, employees have the opportunity to shape sales processes and contribute to meaningful projects in the heart of London. The company offers a flexible work-from-home policy, competitive compensation, and a commitment to professional growth, making it an ideal place for those looking to thrive in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Growth & GTM London See more →
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DotProd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DotProd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager Growth & GTM London See more →
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DotProd:Your cover letter is your chance to shine! Tell us why you want to work at DotProd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DotProd!
How to prepare for a job interview at DotProd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
