At a Glance
- Tasks: Support and implement cloud-based scientific software, ensuring customer success and technical excellence.
- Company: Join Dotmatics, a leader in digital science platforms transforming scientific research.
- Benefits: Remote-friendly work environment, collaborative culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer-centric solutions.
- Why this job: Make a real impact in the scientific community while working with cutting-edge technology.
- Qualifications: 5+ years in Pharma/Biopharma, experience with AWS, Linux, and Python required.
The predicted salary is between 36000 - 60000 £ per year.
At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
Protein Metrics is seeking a talented Scientific Cloud Ops Specialist to provide overall support and to implement professional services for our cloud-based Byosphere Software. You will leverage deep experience leading software implementations and be keen to develop expert knowledge of Protein Metrics solutions to inspire customer confidence.
This position is a mix of Cloud, Desktop application Deployment, Maintenance, Support & Customer user support hence the need for Scientific/Life Science exposure. This person will be responsible for providing technical and scientific customer support for Protein Metrics applications. You will work within a small team, deploying, upgrading, monitoring, troubleshooting, and maintaining our desktop product as well as our client/server-based system (deployed either on premises or on AWS).
This role is working on Scientific software and supporting customers with queries on the scientific software so possessing an understanding of Biopharma or Life Science industry is essential. Ideally you will come from a background in Science such as from the wet-lab with a strong focus on technology/and software tools, maybe even acting as an admin, or a pre-sales, technical support for scientific software or a similar field.
This position will report to the Enterprise Services Lead and will provide support to customers across multiple time zones with a primary emphasis on Europe.
In this role you will get to:
- Install, provision, and administer Protein Metrics applications on Linux and Windows environments (on desktop, on-premises servers, and AWS Cloud).
- Maintain, upgrade, and migrate Protein Metrics applications for customers.
- Conduct root cause analysis following incidents and implement preventive actions, documenting incidents and following up with Product Management and Engineering for resolution.
- Proactively monitor the cloud environments and troubleshoot issues as they arise.
- Monitor security threats and health of our systems using tools and services such as DataDog or CloudWatch and address alerts.
- Prepare and maintain documented operating procedures.
- Define and implement integration solutions between our Enterprise Software and external tools such as ELN and LIMS.
- Communicate with customers and their IT to deploy our Enterprise Software solution.
- Act as the voice of customer for all things related to their technical success in using Protein Metrics software.
We are looking for people who have 5+ years of experience working in Pharma/Biopharma environments, with an education or work experience in Bioinformatics, Chemistry or Biology, and have developed technical experience in AWS, Linux, Python. You will be someone with a proven background in supporting cloud environments/or cloud operations for enterprise scientific software users.
The key skills we are looking for:
- Customer Facing Skills
- AWS Deployment
- Python, Powershell, Bash scripting
- Monitoring Tools (AWS, Grafana)
- Relational Databases (MySQL)
- REST APIs
You may also have:
- Network Administration
- ELN/LIMS or scientific applications
- Docker
Scientific Cloud Ops Specialist employer: Dotmatics
At Dotmatics, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Lab Orchestration Solutions Architect, you will have the opportunity to work at the forefront of scientific informatics, with access to cutting-edge tools and technologies while enjoying a supportive environment that encourages professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package and flexible working arrangements, making Dotmatics an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Scientific Cloud Ops Specialist
✨Get Involved in Research Communities
Dive headfirst into the scientific research world by joining relevant communities and forums. Engage in discussions, share your insights, and even attend conferences or seminars in your field. This not only boosts your visibility but can also lead to potential job opportunities—don't forget to connect with like-minded folks!
✨Show Off Your Research Projects
Have you worked on any cool research projects? Make it easy for potential employers to see your work by creating a portfolio or a personal website. This way, when you apply for roles like the one at Dotmatics, you can point them to your projects and publications, showcasing your expertise directly.
✨Utilise Professional Networks
Networking is key in scientific research. Join professional bodies or organisations related to your field. They often have job boards and resources tailored for job seekers. Make connections with professionals who may know about openings or can give you tips on landing a full-time position.
✨Keep Your Eyes on Openings & Apply Directly
Don’t just rely on job boards! Keep an eye on the careers section of the websites of companies like Dotmatics. Apply directly through their website because sometimes they post jobs there before anywhere else. Plus, it shows your proactive approach!
We think you need these skills to ace Scientific Cloud Ops Specialist
Some tips for your application 🫡
Highlight Your Research Experience:When applying for a full-time role in scientific research, make sure to emphasise your research experience prominently in your CV. Share specific projects you’ve worked on, the methodologies you used, and any significant findings. If you’ve published papers or presented at conferences, definitely include that too – it shows you’re on it in the academic world!
Tailor Your Cover Letter to the Research Area:Your cover letter should reflect your passion for the specific area of research at Dotmatics. Mention relevant experiences that align with the organisation’s goals or projects. This shows that you’ve done your homework and are genuinely interested in the position – plus, it helps us see how you’d fit into the team dynamics.
Showcase Your Data Analysis Skills:In scientific research, data analysis skills are a big deal! Make sure to detail any relevant analytical tools or software you’re familiar with, like R, Python, or statistical packages. Employers are keen to know you can handle the data-heavy elements of the role, so add specific examples where you’ve used these skills effectively.
Discuss Your Future Research Goals:In your motivation section, it’s a great idea to talk about your future research goals and how they align with the work being done at Dotmatics. This shows that you’re not just looking for any job, but rather a chance to contribute meaningfully to the field. We love to see applicants who are forward-thinking and enthusiastic about their research journey!
How to prepare for a job interview at Dotmatics
✨Showcase Your Research Skills
In scientific research, it’s crucial to demonstrate your ability to design and conduct experiments. Come armed with examples of past projects where you've developed hypotheses, collected data, and analysed results. Be ready to discuss any specific methodologies or tools you’ve used, like PCR techniques or statistical software.
✨Prepare for Technical Questions
Expect some technical questions specific to your field. Make sure you're up to speed with recent advancements in scientific research related to the role at Dotmatics. Brush up on concepts relevant to their projects and be prepared to discuss how you would approach a specific research problem or challenge they might face.
✨Know Your Publications
If you've authored or co-authored any papers, be prepared to discuss them! Highlighting your contributions to published research can really set you apart. It shows not only your expertise but also your ability to communicate complex ideas clearly, which is key in scientific research roles.
✨Exhibit Your Team Spirit
In full-time roles, collaboration is often at the heart of scientific research. Prepare examples that show how you've successfully worked in teams, dealt with conflicts, or contributed to group projects. We want to know how you can work effectively with the team at Dotmatics to drive research projects forward.
