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- Tasks: Support and implement cloud-based scientific software, ensuring customer success and technical excellence.
- Company: Join Dotmatics, a leader in digital science platforms transforming scientific research.
- Benefits: Remote-friendly work environment, collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact in the scientific community while working with cutting-edge technology.
- Qualifications: 5+ years in Pharma/Biopharma, experience with AWS, Linux, and Python required.
- Other info: Dynamic team environment with a focus on innovation and customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
Protein Metrics is seeking a talented Scientific Cloud Ops Specialist to provide overall support and to implement professional services for our cloud-based Byosphere Software. You will leverage deep experience leading software implementations and be keen to develop expert knowledge of Protein Metrics solutions to inspire customer confidence.
This position is a mix of Cloud, Desktop application Deployment, Maintenance, Support & Customer user support hence the need for Scientific/Life Science exposure. This person will be responsible for providing technical and scientific customer support for Protein Metrics applications. You will work within a small team, deploying, upgrading, monitoring, troubleshooting, and maintaining our desktop product as well as our client/server-based system (deployed either on premises or on AWS).
This role is working on Scientific software and supporting customers with queries on the scientific software so possessing an understanding of Biopharma or Life Science industry is essential. Ideally you will come from a background in Science such as from the wet-lab with a strong focus on technology/and software tools, maybe even acting as an admin, or a pre-sales, technical support for scientific software or a similar field.
This position will report to the Enterprise Services Lead and will provide support to customers across multiple time zones with a primary emphasis on Europe.
In this role you will get to:
- Install, provision, and administer Protein Metrics applications on Linux and Windows environments (on desktop, on-premises servers, and AWS Cloud).
- Maintain, upgrade, and migrate Protein Metrics applications for customers.
- Conduct root cause analysis following incidents and implement preventive actions, documenting incidents and following up with Product Management and Engineering for resolution.
- Proactively monitor the cloud environments and troubleshoot issues as they arise.
- Monitor security threats and health of our systems using tools and services such as DataDog or CloudWatch and address alerts.
- Prepare and maintain documented operating procedures.
- Define and implement integration solutions between our Enterprise Software and external tools such as ELN and LIMS.
- Communicate with customers and their IT to deploy our Enterprise Software solution.
- Act as the voice of customer for all things related to their technical success in using Protein Metrics software.
We are looking for people who have 5+ years of experience working in Pharma/Biopharma environments, with an education or work experience in Bioinformatics, Chemistry or Biology, and have developed technical experience in AWS, Linux, Python. You will be someone with a proven background in supporting cloud environments/or cloud operations for enterprise scientific software users.
The key skills we are looking for:
- Customer Facing Skills
- AWS Deployment
- Python, Powershell, Bash scripting
- Monitoring Tools (AWS, Grafana)
- Relational Databases (MySQL)
- REST APIs
You may also have:
- Network Administration
- ELN/LIMS or scientific applications
- Docker
Scientific Cloud Ops Specialist employer: Dotmatics
Contact Detail:
Dotmatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scientific Cloud Ops Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the scientific and tech communities. Attend industry events, webinars, or even local meetups. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially those related to cloud operations or scientific software. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AWS, Python, and cloud environments. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dotmatics.
We think you need these skills to ace Scientific Cloud Ops Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Scientific Cloud Ops Specialist role. Highlight any relevant experience in cloud environments, scientific software, and customer support to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in science and technology makes you a perfect fit for our team at Dotmatics.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially in AWS, Python, and any monitoring tools you've used. We love seeing candidates who can demonstrate their hands-on experience with the technologies we use!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Dotmatics
✨Know Your Science
Make sure you brush up on your scientific knowledge, especially in biopharma and life sciences. Be ready to discuss how your background in science can help you understand and support the Protein Metrics applications.
✨Showcase Your Technical Skills
Prepare to talk about your experience with AWS, Linux, and any programming languages like Python or Bash. Have specific examples ready that demonstrate how you've used these skills in previous roles, particularly in cloud operations.
✨Customer-Centric Mindset
Since this role involves a lot of customer interaction, think of instances where you've successfully supported clients or users. Highlight your communication skills and how you’ve ensured customer satisfaction in technical environments.
✨Problem-Solving Approach
Be prepared to discuss how you approach troubleshooting and root cause analysis. Think of a time when you faced a technical challenge and how you resolved it, as this will show your analytical skills and ability to handle pressure.
