At a Glance
- Tasks: Lead EMEA Professional Services, driving excellence in scientific software delivery.
- Company: Join Dotmatics, a Siemens company, revolutionising scientific research with innovative software solutions.
- Benefits: Competitive salary, private medical, wellness perks, and a supportive work environment.
- Other info: Remote-friendly culture with opportunities for growth and collaboration across global teams.
- Why this job: Make a real impact in the future of science while leading a dynamic team.
- Qualifications: Proven leadership in Professional Services and experience in scientific software or related fields.
The predicted salary is between 91452 - 123730 £ per year.
Our Why At Dotmatics
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive.
Our Portfolio includes Luma, Luma Lab Connect, ELN Platform, Graphpad Prism, Geneious, Snap Gene, Protein Metrics, OMIQ, FCS Express, Lab Archives, NQuery, Easy Panel, Soft Genetics and Virscidian.
We have a vision for a new Lab of the Future that will change the future of scientific research.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform.
This is not flat data buried away in digital graveyards.
This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs.
Illness will not wait.
The biosphere will not wait.
We are tireless in our vision, because the time for innovation is now.
Shaping the Future of Science At Dotmatics
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries.
Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation.
Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery.
We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel.
Dotmatics is a company built by scientists, for scientists.
Combined, we are now the world’s largest cloud-based scientific research R&D platform.
We need your help to keep growing and pioneering the future.
We are Science Driven. We are Customer Centric. We are Better Together.
What do we need
We are seeking a Director, EMEA Professional Services to lead our EMEA Platform Services organisation and drive delivery excellence across our scientific software portfolio.
Reporting to the VP, Global Professional Services, you will lead the regional delivery organisation through a management layer, initially comprising Application Scientist Managers and an India Services Manager responsible for both direct hires and outsourced delivery capability.
You will be accountable for regional delivery execution, commercial performance, customer governance, organisational capability and delivery excellence across EMEA, while helping shape the evolution of Professional Services as we continue our transition to Luma.
This is a regional business leadership role with accountability for services revenue, utilisation, margin, forecasting, delivery quality, customer outcomes and people leadership.
- In this role you will,
- Lead the EMEA Services Organisation
- Lead and develop a high performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration and continuous improvement.
- Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.
- Build management capability and succession across the region.
- Lead offshore resources
- Drive Commercial Performance
- Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.
- Partner with Sales, Pre Sales, Support and Customer Success to shape, scope and govern services engagements.
- Ensure strong commercial discipline across Statements of Work, change control, financial management and resource planning.
- Identify delivery risks early and drive practical mitigation plans.
- Deliver Customer Success
- Act as the senior Professional Services leader for strategic EMEA customer engagements.
- Build trusted executive relationships with customer stakeholders.
- Lead executive governance, steering committees and major delivery escalations.
- Ensure programmes consistently deliver quality outcomes, customer value and commercial success.
- Strengthen Delivery Operations
- Lead regional resource planning across Application Scientists, India-based teams and partner delivery.
- Develop scalable delivery capacity through offshore teams and strategic partners.
- Partner closely with the Global PMO to ensure consistent delivery governance, forecasting and project management standards.
- Drive continuous improvement in delivery quality, operational maturity and implementation predictability.
- Partner Across the Business
- Work closely with Sales, Pre Sales, STS, Support, Customer Success, Product, Finance, Legal and Partner teams.
- Provide implementation insight that helps shape product evolution and service offerings.
- Represent Professional Services in planning for Luma, partner enablement and regional growth.
- Support the evolution of repeatable, scalable delivery models across the Platform business.
We're looking for an experienced Professional Services leader who combines commercial thinking with strong operational execution.
You will bring experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation and orchestration, data platforms or scientific workflow software or similar industry.
Ideally you will hold experience working in/with the Life sciences, pharma, biotech, chemicals, CROs or regulated research environments.
You have a deep understanding of services delivering enterprise Saa S, cloud platforms, data platforms, digital transformation with complex workflow implementation
- The key skills we are looking for
- Significant leadership experience within Professional Services, consulting or enterprise software delivery.
- Experience leading managers and building high performing regional organisations.
- Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Strong understanding of Statements of Work, project governance, scope management and change control.
- Experience working closely with Sales, Pre Sales, Support, Product, Customer Success and Finance.
- Experience building offshore, partner or blended delivery models.
- Strong executive presence and the ability to influence senior stakeholders across a global organisation.
- You may also have;
- Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms.
- Life sciences, biotechnology, pharmaceutical or chemicals industries.
- Enterprise Saa S, cloud platforms or digital transformation programmes.
- Partner-led delivery or systems integrators.
- PSA, CRM and project governance platforms such as Open Air, Salesforce or Jira.
- Regulated environments, including Gx P.
- Total Rewards
Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development.
The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location.
In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.
Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.
- Other Total Rewards Offered
- Private Medical
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life cover
- EAP (Employee Assistance Program)
- Pension/Retirement Plan
This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting.
We may ultimately pay more or less than the posted range.
This range may be modified in the future.
- Base Pay Range
- £91,452
- £123,730
- GBP
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics
Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
Director, EMEA Professional Services | Luma employer: Dotmatics
At Dotmatics, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our EMEA Enterprise SaaS Sales Director role offers not only competitive compensation and benefits but also ample opportunities for professional growth within the thriving life sciences sector. Join us in our state-of-the-art facilities, where innovation meets teamwork, and make a meaningful impact in a company dedicated to advancing scientific research.
StudySmarter Expert Advice🤫
We think this is how you could land Director, EMEA Professional Services | Luma
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director, EMEA Professional Services | Luma at Dotmatics!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Dotmatics or be willing to refer you for that Director, EMEA Professional Services | Luma position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Dotmatics who’s on the lookout for their next Director, EMEA Professional Services | Luma star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director, EMEA Professional Services | Luma role at Dotmatics!
We think you need these skills to ace Director, EMEA Professional Services | Luma
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Dotmatics. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Dotmatics
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Dotmatics. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
