At a Glance
- Tasks: Provide exceptional customer service to golfers and clubs via phone, email, and support tickets.
- Company: Join DotGolf, a leading golf tech company with a passion for innovation.
- Benefits: Enjoy flexible work options, 22 days annual leave, and health support.
- Other info: Work in a friendly environment with opportunities for creativity and career growth.
- Why this job: Be part of a dynamic team transforming the golfing experience with cutting-edge technology.
- Qualifications: 2+ years in customer service, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 25000 - 30000 £ per year.
DotGolf is an international golf technology company that provides software, systems, and solutions for golfers, golf clubs, and golf organisations. We exist to create golf technology solutions to grow the game, and currently serve 21 national golfing associations, over 5,000 golf clubs, and around 2.5 million golfers. Our UK hub in Lincoln is a key part of our round-the-clock service for customers in Europe and Africa.
To help us deliver on our ambitions, we are seeking a highly motivated and customer-focused individual to join our team. The support team aims to provide exceptional customer service to our clients, assisting them with their inquiries, resolving issues, and ensuring that their overall experience with DotGolf is positive.
- Respond to customer inquiries in a timely, professional, and courteous manner through phone, email, or support ticket platform.
- Resolve customer complaints and issues, and escalate, when necessary, appropriately.
- Proactively identify and address customer needs and concerns to ensure customer satisfaction.
- Work with the customer support team to resolve customer issues and provide accurate information to customers.
Minimum requirements:
- 2 years of experience in customer service or a related field.
- Excellent communication skills (must be fluent in English, both written and verbal) with an enthusiastic personality that relates well with people.
- Strong problem-solving skills and the ability to think creatively, and work independently, but at the same time is a team player.
- Ability to multitask and work efficiently in a fast-paced environment.
- Comfortable and confident with software applications and possess strong attention to detail and organisational skills.
- Experience in remote support systems, training users, and written documentation of systems is advantageous.
- The ability to work a set schedule of 4 days a week, Thursday to Sunday, 7am to 3pm, to support our customers in different time zones over the busiest part of the golfing week.
- Being passionate about sports with an interest in golf is ideal but not a game-breaker.
- You must have the right to live and work in the UK, and be able to travel to our Lincoln hub as required.
We love what we do, and we are passionate about producing and supporting world-leading software. At DotGolf we encourage creativity, we want to hear your voice, challenge how we improve and strive for excellence, and join us around the table as we transform ideas into meaningful and enriching software solutions.
Flexible work policies with a modern, friendly office environment and remote working options.
22 days annual leave, Birthday leave and additional annual leave gifting.
Health and well-being support alongside a 3x salary Death in Service benefit.
Free parking.
Apply with your CV and a covering letter telling us why this is the next step in your customer service career.
French Customer Service Agent (Home Office) in Lincolnshire employer: DotGolf International Ltd
DotGolf is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of our mission to enhance the golfing experience. Located in Lincoln, our UK hub offers employees the chance to be part of a dedicated team serving millions of golfers worldwide, with ample opportunities for professional growth and development in the thriving golf technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Service Agent (Home Office) in Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DotGolf International Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DotGolf International Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Customer Service Agent (Home Office) in Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DotGolf International Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DotGolf International Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DotGolf International Ltd!
How to prepare for a job interview at DotGolf International Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
