Customer Service Support Representative in Lincolnshire

DotGolf is an international golf technology company that provides software, systems, and solutions for golfers, golf clubs, and golf organisations. We exist to create golf technology solutions to grow the game, and currently serve 21 national golfing associations, over 5,000 golf clubs, and around 2.5 million golfers. Our UK hub in Lincoln is a key part of our round-the-clock service for customers in Europe and Africa. DotGolf has lofty future ambitions that are focused on strengthening our current customer base, growing new customers in new markets, and innovating with new products and services. To help us deliver on those ambitions, we are seeking a highly motivated and customer-focused individual to join our team.

The support team aims to provide exceptional customer service to our clients, assisting them with their inquiries, resolving issues, and ensuring that their overall experience with DotGolf is positive.

• Respond to customer inquiries in a timely, professional, and courteous manner through phone, email, or support ticket platform.
• Resolve customer complaints and issues, and escalate, when necessary, appropriately.
• Proactively identify and address customer needs and concerns to ensure customer satisfaction.
• Work with the customer support team to resolve customer issues and provide accurate information to customers.

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication skills (must be fluent in English, both written and verbal) with an enthusiastic personality that relates well with people.
• Strong problem-solving skills and the ability to think creatively, and work independently, but at the same time is a team player.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable and confident with software applications and possess strong attention to detail and organisational skills.
• Experience in remote support systems, training users, and written documentation of systems is advantageous.
• The ability to work a set schedule of 4 days a week, Thursday to Sunday, 7am to 3pm, to support our customers in different time zones over the busiest part of the golfing week.
• Being passionate about sports with an interest in golf is ideal but not a game-breaker.
• You must have the right to live and work in the UK, and be able to travel to our Lincoln hub as required.

Environment and benefits:

We love what we do, and we are passionate about producing and supporting world-leading software. At DotGolf we encourage creativity, we want to hear your voice, challenge how we improve and strive for excellence, and join us around the table as we transform ideas into meaningful and enriching software solutions. Our team culture and company benefits provide an excellent working environment where you will enjoy:

• Flexible work policies with a modern, friendly office environment and remote working options.
• 22 days annual leave, Birthday leave and additional annual leave gifting.
• Health and well-being support alongside a 3x salary Death in Service benefit.
• Free parking.

You will be rewarded with an excellent remuneration package commensurate with your skills and experience. Reap the rewards of a unique opportunity while being a part of a thriving company. Apply with your CV and a covering letter telling us why this is the next step in your customer service career, through this site.

If you require reasonable adjustments in order to take part in the recruitment process please advise by separate email.

Applications close Monday 3rd August.