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- Tasks: Join our team as a Solutions Consultant, guiding customers through their journey with our innovative compliance platform.
- Company: Fast-growing SaaS startup revolutionising compliance for financial institutions across Europe.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and customer success.
- Why this job: Be at the forefront of financial innovation and help businesses navigate complex regulations.
- Qualifications: 5+ years in a technical customer-facing role, strong problem-solving skills, and fluent in English and French.
The predicted salary is between 60000 - 80000 £ per year.
About Dotfile
Dotfile’s mission is to unlock financial innovation by making compliance simple, safe and smart. We help financial institutions verify their business customers anywhere in the world in seconds. Thanks to our all-in-one KYB platform, our clients are able to automate onboarding tasks, reduce risk and launch new markets and products faster. As more businesses need to comply with increasingly complex regulations, they need to choose between purchasing decades old software or building their own compliance infrastructure. We believe that there is a better way and that this is the perfect time to realize our vision of creating the modern Operating System for Compliance. Dotfile is a SaaS startup born out of the startup studio eFounders (now Hexa) in late 2021. We have since become one of the fastest growing KYB players in Europe, serving customers in 8 countries, among which leading fintech unicorns. We recently raised an additional $6M from Seaya Capital, bringing our total funding to over $9M. Previous investors include Serena Capital, Kima Ventures, and top fintech operators. We are a team of 15, mostly based in Paris, with a passion for crafting great software blazingly fast and working hand in hand with our customers to find innovative solutions to their most important problems.
Role Overview
We are seeking a highly technical and customer-oriented Solutions Consultant to join our growing team. In this role, you will own the full customer journey from pre-sales through implementation and ongoing success. You will bridge the gap between our Sales, Product and Engineering teams, playing a critical role in both winning new business and ensuring customers get maximum value from Dotfile. You will be responsible for understanding prospect requirements, designing tailored solutions, delivering compelling demonstrations, and then guiding customers through onboarding, integration and adoption of the platform. You will report directly to the Director of Solutions Consulting.
Key Responsibilities
- Act as a technical advisor during the sales process, working alongside the Sales team to qualify opportunities and design solutions that address customer needs
- Lead technical discovery sessions with prospects to understand their compliance workflows, technical architecture, and integration requirements
- Deliver compelling product demonstrations and proof-of-concepts that showcase how Dotfile solves specific customer challenges
- Design and present technical solutions and integration architectures tailored to each prospect’s unique environment
- Create technical proposals, solution documentation, and integration plans for prospective customers
- Respond to technical questions in RFPs and security questionnaires
- Act as the primary technical point of contact for assigned customer accounts during and after onboarding
- Manage the technical aspects of customer onboarding, including solution integration, configuration, and deployment
- Develop and maintain strong relationships with customers, ensuring their satisfaction and long-term success with the platform
- Provide technical guidance and support to customers, including troubleshooting and issue resolution
- Continually evaluate customer usage of our solutions, identifying opportunities for optimization and expansion
- Collaborate closely with the Product and Engineering teams to communicate customer requirements and influence product roadmap
- Stay current on compliance regulations, industry trends, and competitive landscape to position Dotfile effectively
- Contribute to the development of technical collateral, best practices documentation, training materials, and internal knowledge base
About you
- You have 5+ years of experience in a Solutions Consulting, Solutions Engineering, Customer Success Engineering, or similar technical customer-facing role, preferably in SaaS, fintech, or RegTech
- You possess strong technical skills with deep understanding of APIs, webhooks, authentication protocols, and modern integration patterns
- You have experience designing technical architectures and can communicate complex technical concepts to both technical and non-technical audiences
- You have excellent presentation, demonstration, and interpersonal skills, with the ability to adapt your communication style to different audiences
- You have a consultative approach and can quickly understand customer business challenges and translate them into technical requirements
- You have experience managing technical onboarding projects and driving issue resolution end-to-end
- You are comfortable working in a fast-paced environment and can manage multiple customers and opportunities simultaneously
- You have strong problem-solving and analytical skills, with the ability to think creatively to design innovative solutions
- You have experience with RegTech or financial services technology (nice to have)
- You are fluent in English; French and other languages are a plus
- You are passionate about technology and helping customers succeed through innovative solutions
The interview process
- Round 1: First conversation to get to know you, understand what drives you, and explore why this role excites you.
- Round 2: Two-part discussion where you'll walk us through your career journey and the choices that shaped it, followed by a values-based conversation where you'll share real examples of how you demonstrate Ownership, Pace & Intensity, High Standards, and Resilience.
- Round 3: Deep dive into one of your key projects with someone from a different team, offering a fresh, cross-functional perspective on how you work.
- Round 4: Practical exercise, case study tailored to the role, giving you the opportunity to showcase your skills on a real-world challenge.
- Round 5: Final conversation with our founders to discuss your long-term vision and explore how you see yourself growing with us.
Sales Engineer (French Speaker) employer: Dotfile
Contact Detail:
Dotfile Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer (French Speaker)
✨Tip Number 1
Get to know the company inside out! Research Dotfile's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your technical skills and be ready to discuss them in detail. As a Solutions Consultant, you'll need to demonstrate your understanding of APIs and integration patterns, so brush up on those before your interview!
✨Tip Number 3
Prepare for the practical exercise by thinking about real-world challenges you've faced in previous roles. Be ready to showcase your problem-solving skills and how you can apply them to help our customers succeed.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining our team.
We think you need these skills to ace Sales Engineer (French Speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Engineer role. Highlight your technical skills and experience in SaaS or fintech, and show us how you can bridge the gap between sales and technical teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex customer challenges in the past. We love seeing candidates who can think creatively and design innovative solutions that meet customer needs.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and skills, and avoid jargon unless it's relevant. We want to understand your journey without getting lost in technical terms!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our awesome team!
How to prepare for a job interview at Dotfile
✨Know Your Tech Inside Out
As a Sales Engineer, you'll need to demonstrate a solid understanding of APIs, webhooks, and integration patterns. Brush up on these technical skills and be ready to explain complex concepts in simple terms. This will show that you can bridge the gap between technical and non-technical audiences.
✨Tailor Your Approach
Each customer is unique, so prepare to discuss how you would design tailored solutions for different compliance workflows. Think about specific examples from your past experience where you successfully adapted your approach to meet a client's needs.
✨Showcase Your Problem-Solving Skills
Be ready to share real-world examples of how you've tackled challenges in previous roles. Highlight your analytical skills and creative thinking when it comes to designing innovative solutions. This will resonate well with the interviewers looking for someone who can think on their feet.
✨Practice Your Presentation Skills
Since you'll be delivering product demonstrations, practice presenting your ideas clearly and confidently. Use mock scenarios to simulate the interview environment, focusing on how you can effectively communicate the value of Dotfile's solutions to potential customers.