At a Glance
- Tasks: Support and empower participants in the Diamond Club leadership programme, focusing on the German market.
- Company: Join doTERRA, a leading essential oils company with a mission to share wellness.
- Benefits: Enjoy a hybrid working model, fixed hours, and opportunities for career growth.
- Other info: Work in a friendly atmosphere at our Milton Keynes office, with flexible remote options.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Fluent in English and German, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role:
Diamond Club is doTERRA's own leadership development program to encourage, educate, and empower Diamond Club participants so they can contribute to the growth of the markets. Leadership Program (Diamond Club) Coordinator is not a sales focused position; our new colleague supports program participants and helps them in any aspects of the program. This role will be especially focusing on the German market. Role is based in our UK office of doTERRA, in Milton Keynes, office presence is required 3 days a week, with a 2 days possibility to work from home.
Responsibilities
- Maintain regular contact with program participants (weekly/monthly) via phone calls, emails, webinars, occasional one-on-one calls/goal calls with participants to discuss problems, concerns, and offer suggestions on how to improve their performance.
- Support and guide participants: answer their questions, provide clear information, encourage progress in the program.
- Organize and host online sessions, schedule webinars and calls.
- Handle basic administration: update participant data and reports, track progress and results, manage simple records and documentation.
- Support program operations: assist with applications and participation tracking and coordinate with internal teams when needed.
- Identify improvement opportunities and suggest ideas to make the program more effective.
Requirements
- Bachelor’s degree preferred. Associates degree, certificate program, or other significant work experience accepted.
- Experience in customer service or client support role.
- Fluency in English and German. Additional languages such as Spanish, Polish, or French can be an advantage.
- Excellent communication and interpersonal skills.
- Confident presenting skills, including speaking to larger audiences.
- Organized and detail-oriented, proactive and self-motivated attitude.
- Relevant computer knowledge and experience (Excel, Word, PowerPoint, and social media).
- Candidates living in the area of the doTERRA in Milton Keynes office are preferred.
What we offer
- Opportunity to work closely with clients and make an impact.
- Hybrid working model (3 days in the office, 2 days home office).
- Balanced workload and predictable schedule.
- Fixed working hours: Monday–Friday, 9:00–17:00 (no shifts, no weekend work).
- Collaborative and supportive work environment, friendly atmosphere.
- Opportunity for growth and career development within the company.
Leadership Program Coordinator (German-speaking) employer: doTERRA Europe Ltd.
At doTERRA, we pride ourselves on being an excellent employer, offering a collaborative and supportive work environment that fosters personal and professional growth. As a Leadership Program Coordinator based in our Milton Keynes office, you will enjoy a balanced workload with fixed hours, a hybrid working model, and the opportunity to make a meaningful impact on our program participants. Join us to be part of a friendly atmosphere where your contributions are valued and your career development is encouraged.
