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- Tasks: Help clients maximise their use of Dotdigital's platforms through innovative solutions and technical consultancy.
- Company: Dotdigital is a global community focused on innovation, teamwork, and client success in marketing technology.
- Benefits: Enjoy perks like parental leave, medical benefits, paid sick leave, and a commitment to diversity and inclusion.
- Why this job: Join a passionate team that values personal development and fosters a supportive, collaborative work environment.
- Qualifications: 3+ years in a Solution Engineer/Consultant role with strong communication and problem-solving skills required.
- Other info: Full training provided; opportunity to work with global clients and diverse teams.
The predicted salary is between 43200 - 72000 £ per year.
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About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
We\’re seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platforms. As a Solution Consultant, you would join our ever-growing Solutions Consultancy team.
Our Solutions Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client\’s needs. Unlike other businesses, our Solutions Consultants don\’t just demo all day. Instead, our consultants focus on understanding clients\’ technical solutions to ensure long-term customer success. Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond. We always go one step further and often build POCs to demonstrate our platform\’s capabilities. You will be required to be a technical entrepreneur and be innovative in showing clients how the platforms can be configured to meet their needs.
Imagine a client seeking a unique, tailored solution. It\’s up to you to envision what\’s possible and define the requirements. Your skills in solutions analysis and documenting stakeholder requirements will ensure that our client\’s expectations are always exceeded. As a liaison to internal, client and partner development teams, your role will shape these endless possibilities.
As a Solution Consultant, you will be expected to be a platform guru. Full training and support will be provided so you are ready to discuss extensive platform capabilities, including the API. You must be able to communicate effectively with different levels of stakeholders, giving them confidence that dotdigital is suitable for their needs.
Every day is different for our Solution Consultants, who are continually growing and adapting. We regularly have training days and are always looking to better ourselves. We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience. Internally, we strive for personal development and support mindfulness and well-being from the outset.
Roles and Responsibilities
- Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle
- Translating clients\’ and prospects\’ email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
- Building of POCs in our platform to effectively demonstrate your solutions
- Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management
- Communicating confidently with individuals across our global business to gather information through both verbal and written communications
- Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients
- Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications
- Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs
- Providing new client technical briefings alongside the Project Managers for client onboarding
- Training new employees on the benefits and functionality of the platform
- Providing feedback to our Product team to help shape our products.
About You
- 3+ years\’ experience in a Solution Engineer/Consultant/Architect Role
- Self-motivated and innovative with strong problem-solving skills
- Strong communication skills, written and verbal
- 3+ years\’ experience in data analysis (ETL, DB) and Business Analysis
- Create and articulate process diagrams, including flows and Use Case Diagrams (UML)
- Email marketing industry experience would be beneficial but not necessary
- Essential to intermediate knowledge of eCommerce & CRM Solutions (Magento/Salesforce/Shopify/Dynamics)
- Essential to intermediate knowledge of Office 365 Suite & Postman
Why Us
Don’t just take our word for it – hear what your future colleagues have to say about working in our team:
“I joined the team fairly recently and have been made to feel incredibly welcome. There\’s a wealth of knowledge to draw on and everyone supports each other to get the job done. It\’s also great to work for a business where solutions consultancy is valued as an essential part of the business and it\’s growth strategy.” – Scott – Solution Consultant
Interview Process
- 15min Screening Call with Team Talent
- 1st Interview with EMEA Head of Consultancy
- 2nd Practical Interview with EMEA Head of Consultancy & EMEA Director of Professional Services
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Share reward
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don\’t hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing and Information Technology
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Industries
Technology, Information and Internet and Marketing Services
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Solutions Consultant employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Familiarise yourself with Dotdigital's platform and its capabilities. Understanding the technical aspects and how they can be tailored to meet client needs will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with current or former employees of Dotdigital on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Solutions Consultant role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of real-world scenarios where you successfully translated client requirements into technical solutions. This will showcase your ability to think critically and creatively, which is essential for the role.
✨Tip Number 4
Stay updated on the latest trends in email marketing and customer experience platforms. Being knowledgeable about industry developments will not only impress your interviewers but also help you articulate how Dotdigital can stay ahead of the competition.
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Solutions Consultant role at Dotdigital. Familiarise yourself with the responsibilities and required skills mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience related to solutions consulting, data analysis, and any relevant technical skills. Use specific examples to demonstrate how your background aligns with the requirements of the role.
Showcase Communication Skills: Since strong communication is key for this position, ensure your application reflects your ability to convey complex information clearly. Consider including examples of past experiences where you successfully communicated with clients or stakeholders.
Tailor Your Cover Letter: Craft a personalised cover letter that not only expresses your enthusiasm for the role but also connects your skills and experiences to Dotdigital's values and mission. Mention how you can contribute to their client-focused solutions and innovative approach.
How to prepare for a job interview at dotdigital
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Dotdigital's platform and its capabilities. Familiarise yourself with how it empowers marketing teams and enhances customer experiences. This knowledge will help you articulate how you can contribute to clients' success.
✨Showcase Your Problem-Solving Skills
As a Solutions Consultant, you'll need to demonstrate your ability to analyse client needs and provide tailored solutions. Prepare examples from your past experience where you've successfully solved complex problems or created innovative solutions for clients.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll be interacting with stakeholders at various levels. Be ready to showcase your verbal and written communication skills during the interview.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios during the interview process. Be prepared to discuss how you would approach building a Proof of Concept (POC) or translating client requirements into technical solutions. This will demonstrate your hands-on experience and understanding of the role.
