At a Glance
- Tasks: Collaborate with sales to design innovative solutions and drive customer success.
- Company: Join Dotdigital, a leading SaaS marketing technology provider with a vibrant community.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Be part of a supportive team that values creativity and collaboration.
- Why this job: Make a real impact by helping global brands enhance their customer engagement.
- Qualifications: 1-3 years in a technical consulting role, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role: As a Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision. You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof‑of‑concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality. Here, you’ll work with global brands, tackle diverse technical challenges, and collaborate with some of the brightest sales and customer success minds in SaaS — all in a high‑growth, collaborative environment where your expertise has a direct impact on revenue and customer success.
Your Impact: At dotdigital, Solutions Consultants own the technical win. As the trusted advisor to prospects and customers, you’ll collaborate closely with Account Executives, Account Managers, and Professional Services to design and deliver solutions that close deals, accelerate adoption, and maximise client ROI. This is a high‑profile, customer‑facing role where your blend of technical expertise, commercial acumen, and consultative approach shapes deal strategy, overcomes challenges, and showcases the full power of the dotdigital platform. If you thrive at the intersection of technology, business impact, and storytelling — and want to contribute to a market‑leading SaaS solution — we’d love to hear from you.
What You’ll Do:
- Partner with Sales & Customer Success to drive revenue.
- Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
- Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
- Lead technical discovery sessions that align customer business objectives with platform capabilities.
- Design and deliver technical solutions.
- Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
- Deliver customised demos and proof‑of‑concepts that validate value against specific client needs.
- Quantify business impact using ROI models, TCO calculations, and business case development.
- Be the technical link across the customer lifecycle.
- Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback.
- Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope.
- Support onboarding, implementation, and architectural decisions for strategic accounts.
- Enable the revenue team.
- Provide targeted product and competitive enablement for Sales and Customer Success.
- Stay ahead of industry trends and competitor offerings — championing product innovation internally.
About You:
Experience & track record: 1–3+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM. Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close. Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders.
Consultative & analytical skills: Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications. Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience. Proactive in identifying risks, gaps, and dependencies during technical scoping.
Technical capability: Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation. Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data. Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture. Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io).
Tools & ways of working: Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms. Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation.
Why Dotdigital?
- Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
Interview Process:
- 15min Screening Call with Team Talent
- 1st Stage - 30 Minute Zoom Interview
- 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge
- 3rd Stage - 60 Minute Scenario Demo - F2F
Some of Our Global Benefits:
- Commission & bonus opportunities
- Annual leave that increases with service + option to buy more
- Additional paid wellbeing days + annual wellbeing reward
- Christmas office shutdown (extra time off)
- Enhanced parental leave & family support policies
- Employee recognition & reward schemes
- Referral bonuses & long-service rewards
Authenticity in Our Hiring Process: At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.
DEI commitment: As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement: No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Solution Consultant Professional Services · London Bridge, Manchester · employer: dotdigital
At Dotdigital, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation, collaboration, and personal growth. Our London Bridge and Manchester locations provide a dynamic environment where Solutions Consultants can thrive, supported by experienced mentors and a commitment to employee well-being through generous benefits and professional development opportunities. Join us to make a tangible impact on global brands while enjoying a fulfilling career in a leading SaaS marketing technology provider.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Consultant Professional Services · London Bridge, Manchester ·
✨Tip Number 1
Get to know Dotdigital inside out! Familiarise yourself with our products and services, especially how they empower marketing teams. This knowledge will help you connect with interviewers and show them you're genuinely interested in what we do.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your problem-solving abilities and how you've made an impact. Remember, we love candidates who can articulate their journey and the value they bring.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. This can give you a leg up during interviews and help you tailor your responses to what we value at Dotdigital.
✨Tip Number 4
Don’t forget to showcase your technical chops! Be ready to discuss your experience with tools and technologies relevant to the role. We want to see how you can bridge the gap between tech and business, so come prepared with examples!
We think you need these skills to ace Solution Consultant Professional Services · London Bridge, Manchester ·
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for the role and the company.
Tailor Your Application:Make sure to customise your application for the Solutions Consultant role. Highlight your relevant experience and skills that align with what we’re looking for, especially in tech and consultative roles.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've influenced revenue outcomes or solved complex problems in previous roles to demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at dotdigital
✨Know Your Stuff
Before the interview, dive deep into Dotdigital's platform and its capabilities. Understand how it empowers marketing teams and be ready to discuss specific features that align with potential client needs. This will show your genuine interest and help you articulate how you can bridge the gap between technology and client vision.
✨Showcase Your Consultative Skills
Prepare to demonstrate your consultative approach during the interview. Think of examples where you've successfully translated business requirements into technical solutions. Be ready to discuss how you’ve influenced revenue outcomes by effectively communicating technical value to non-technical stakeholders.
✨Practice Problem-Solving Scenarios
Since the role involves tackling diverse technical challenges, practice common problem-solving scenarios related to SaaS solutions. Be prepared to walk through your thought process on how you would approach a technical discovery session or design a tailored solution for a client.
✨Engage with Curiosity
During the interview, ask insightful questions about Dotdigital’s culture, team dynamics, and future projects. This not only shows your enthusiasm but also aligns with their core principle of curiosity. It’s a great way to demonstrate that you’re not just looking for a job, but a place where you can grow and contribute meaningfully.
