Senior Solution Consultant Professional Services · London Bridge, Manchester ·

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all‑in‑one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross‑channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision‑making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role: As a Senior Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision. You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof‑of‑concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality. Here, you’ll work with global brands, tackle diverse technical challenges, and collaborate with some of the brightest sales and customer success minds in SaaS — all in a high‑growth, collaborative environment where your expertise has a direct impact on revenue and customer success.

Your Impact: At dotdigital, Solutions Consultants own the technical win. As the trusted advisor to prospects and customers, you’ll collaborate closely with Account Executives, Customer Success Managers, and Professional Services to design and deliver solutions that close deals, accelerate adoption, and maximise client ROI. This is a high‑profile, customer‑facing role where your blend of technical expertise, commercial acumen, and consultative approach shapes deal strategy, overcomes challenges, and showcases the full power of the dotdigital platform. If you thrive at the intersection of technology, business impact, and storytelling — and want to contribute to a market‑leading SaaS solution — we’d love to hear from you.

What You’ll Do:

• Partner with Sales & Customer Success to drive revenue.
• Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
• Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
• Lead technical discovery sessions that align customer business objectives with platform capabilities.
• Design and deliver technical solutions.
• Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
• Deliver customised demos and proof‑of‑concepts that validate value against specific client needs.
• Quantify business impact using ROI models, TCO calculations, and business case development.
• Be the technical link across the customer lifecycle.
• Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback.
• Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope.
• Support onboarding, implementation, and architectural decisions for strategic accounts.
• Enable the revenue team.
• Provide targeted product and competitive enablement for Sales and Customer Success.
• Stay ahead of industry trends and competitor offerings — championing product innovation internally.

About You

Experience & track record:

• 3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM.
• Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close.
• Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders.

Consultative & analytical skills:

• Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications.
• Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience.
• Proactive in identifying risks, gaps, and dependencies during technical scoping.

Technical capability:

• Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation.
• Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data.
• Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture.
• Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io).

Tools & ways of working:

• Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms.
• Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation.

Why Dotdigital?

• Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.
• Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
• Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
• Contribute to projects for leading global brands and see the impact of your work on real customers.

DEI commitment: As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.