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For Companies At a Glance
- Tasks: Support solution consultants in delivering demos and capturing customer requirements.
- Company: Join Dotdigital, a vibrant community focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, medical benefits, and opportunities for professional growth.
- Why this job: Kickstart your career in SaaS tech while making a real impact on global brands.
- Qualifications: No experience required; just a passion for technology and problem-solving.
- Other info: Collaborative environment with mentorship and hands-on learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all‑in‑one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross‑channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision‑making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role: As an Associate Solution Consultant, you’ll support our solution consultants and sales teams in showing prospects and customers how Dotdigital can help them achieve their goals. You’ll assist in preparing tailored demos, capturing technical requirements, and helping to design simple solutions. This is an ideal role for someone early in their career who’s passionate about SaaS technology, marketing tech, and working with customers — and eager to build skills that will lead to becoming a full Solutions Consultant. You’ll learn Dotdigital’s platform inside‑out, work closely with experienced team members, and gain hands‑on experience with customer discovery, solution design, and technical enablement in a supportive, high‑growth environment.
Your Impact: In this role, you’ll:
- Support senior Solutions Consultants in delivering technical discovery sessions and product demonstrations.
- Help bridge the gap between customer requirements and our platform’s capabilities.
- Assist with basic solution documentation, integration research, and proof‑of‑concept preparation.
- Contribute to smooth handovers between Sales, Customer Success, and Professional Services by ensuring key technical details are captured and communicated.
What You’ll Do:
- Support the sales process
- Assist in writing RF(x)’s and maintenance of answers in our RFP tool.
- Assist in reviewing customer websites to determine technical feasibility, under supervision.
- Prepare demo environments and tailor sample content for prospect meetings.
- Assist in gathering business and technical requirements during discovery calls.
- Help research integration options with common eCommerce, CRM, and marketing platforms (Shopify, Magento, Salesforce, Dynamics, etc.).
Assist with technical solution design:
- Document requirements and proposed workflows in a clear, structured format.
- Work with senior team members to map simple data flows and integration steps.
- Support light configuration tasks within the platform, under guidance.
Collaborate across teams:
- Work with Account Executives and Customer Success Managers to ensure consistent messaging and solution alignment.
- Log customer feedback and market insights in Monday for review with Solutions Manager.
- Support onboarding activities for new customers by helping prepare technical information and user guides.
Learn & grow:
- Build your knowledge of the dotdigital platform, APIs, and integration capabilities.
- Develop skills in HTML, CSS, JavaScript basics, and using browser developer tools.
- Gain confidence in presenting product features and benefits to non‑technical audiences.
About You
Your Profile Experience & background:
- 0–2 years of experience in a technical, customer‑facing, or SaaS environment — internships, placements, or related roles welcome.
- Demonstrated interest in technology and problem‑solving — for example, personal projects, coding bootcamps, or online courses.
- Comfortable working with both technical and non‑technical stakeholders.
Skills & qualities:
- Eager to learn and build expertise in SaaS solutions, integrations, and marketing technology.
- Strong communication skills — able to listen, interpret needs, and explain concepts clearly.
- Good organisational skills, with attention to detail in documentation and follow‑up.
- Analytical mindset with the ability to break down problems into manageable steps.
Technical foundation (nice to have, not essential):
- Basic familiarity with HTML, CSS, JavaScript.
- Understanding of what APIs do and how platforms integrate.
- Confident using tools like Excel/Google Sheets, diagramming tools (Lucidchart, Miro), and basic CRM systems.
Why Dotdigital?
- Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
Interview Process:
- 15min Screening Call with Team Talent
- 1st Stage - 30 Minute Zoom Interview
- 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge
- 3rd Stage - 60 Minute Scenario Demo - F2F
Some of Our Global Benefits:
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment: As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
Associate Solution Consultant Professional Services · London Bridge, Manchester · employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solution Consultant Professional Services · London Bridge, Manchester ·
✨Tip Number 1
Get to know Dotdigital inside and out! Familiarise yourself with our platform, the services we offer, and how we help our clients. This knowledge will not only boost your confidence but also show potential employers that you're genuinely interested in what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with our community can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Practice your presentation skills! As an Associate Solution Consultant, you'll need to explain complex ideas clearly. Grab a friend or family member and practice presenting our platform's features. The more comfortable you are, the better you'll perform in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of the Dotdigital team. Don’t miss out on this opportunity!
We think you need these skills to ace Associate Solution Consultant Professional Services · London Bridge, Manchester ·
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for SaaS technology and marketing! In your application, share any personal projects or experiences that highlight your interest in tech and problem-solving. This will help us understand why you're a great fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that align with what we're looking for, like your communication skills and ability to work with both technical and non-technical folks.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also showcases your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at dotdigital
✨Know the Product Inside-Out
Before your interview, take the time to explore Dotdigital's platform. Familiarise yourself with its features and capabilities, especially how it helps marketing teams create personalised customer journeys. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for Technical Questions
Since this role involves technical aspects, brush up on basic concepts like APIs, HTML, CSS, and JavaScript. Be ready to discuss how these technologies can integrate with marketing platforms. Showing that you understand the technical side will demonstrate your eagerness to learn and grow in a SaaS environment.
✨Practice Your Communication Skills
As you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. You might even want to do a mock presentation of a product feature to a friend or family member. This will help you articulate your thoughts clearly during the interview.
✨Show Your Curiosity and Team Spirit
Dotdigital values collaboration and curiosity, so come prepared with questions about the team dynamics and projects. Share examples of how you've worked well in teams or tackled challenges creatively. This will highlight your alignment with their core principles and your potential fit within the company culture.
