At a Glance
- Tasks: Architect solutions and demonstrate our platform's capabilities to clients.
- Company: Join Dotdigital, a vibrant community focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible leave, and wellness perks.
- Other info: Collaborative environment with mentorship and growth opportunities.
- Why this job: Make a real impact by helping brands enhance customer experiences with cutting-edge tech.
- Qualifications: 1-3 years in a technical consulting role, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
As a Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision. You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof‑of‑concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality.
Your Impact
At dotdigital, Solutions Consultants own the technical win. As the trusted advisor to prospects and customers, you’ll collaborate closely with Account Executives, Account Managers, and Professional Services to design and deliver solutions that close deals, accelerate adoption, and maximise client ROI. This is a high‑profile, customer‑facing role where your blend of technical expertise, commercial acumen, and consultative approach shapes deal strategy, overcomes challenges, and showcases the full power of the dotdigital platform.
What You’ll Do
- Partner with Sales & Customer Success to drive revenue.
- Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
- Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
- Lead technical discovery sessions that align customer business objectives with platform capabilities.
- Design and deliver technical solutions.
- Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
- Deliver customised demos and proof‑of‑concepts that validate value against specific client needs.
- Quantify business impact using ROI models, TCO calculations, and business case development.
- Be the technical link across the customer lifecycle.
- Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback.
- Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope.
- Support onboarding, implementation, and architectural decisions for strategic accounts.
- Enable the revenue team.
- Provide targeted product and competitive enablement for Sales and Customer Success.
- Stay ahead of industry trends and competitor offerings — championing product innovation internally.
About You
Experience & track record:
- 1–3+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM.
- Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close.
- Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders.
Consultative & analytical skills:
- Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications.
- Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience.
- Proactive in identifying risks, gaps, and dependencies during technical scoping.
Technical capability:
- Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation.
- Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data.
- Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture.
- Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io).
Tools & ways of working:
- Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms.
- Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation.
Why Dotdigital?
- Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
Interview Process:
- 15min Screening Call with Team Talent
- 1st Stage - 30 Minute Zoom Interview
- 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge
- 3rd Stage - 60 Minute Scenario Demo - F2F
Some of Our Global Benefits:
- Commission & bonus opportunities
- Annual leave that increases with service + option to buy more
- Additional paid wellbeing days + annual wellbeing reward
- Christmas office shutdown (extra time off)
- Enhanced parental leave & family support policies
- Employee recognition & reward schemes
- Referral bonuses & long-service rewards
Authenticity in Our Hiring Process:
At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.
DEI commitment:
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement:
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Solution Consultant Professional Services · London Bridge, Manchester · employer: dotdigital
At Dotdigital, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation, collaboration, and personal growth. Our Solutions Consultants play a crucial role in shaping client success while benefiting from hands-on experience, mentorship, and opportunities to work with leading global brands in a supportive environment. With competitive benefits, including commission opportunities, enhanced parental leave, and a commitment to employee wellbeing, Dotdigital is dedicated to fostering a fulfilling career journey for all team members in the heart of London Bridge, Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Consultant Professional Services · London Bridge, Manchester ·
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research Dotdigital and understand our products inside out. We want to see your passion for marketing automation and how you can contribute to our team.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or case studies that highlight your problem-solving abilities. We love seeing how you’ve made an impact in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who align with our values.
We think you need these skills to ace Solution Consultant Professional Services · London Bridge, Manchester ·
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our company shine through. We want to see that you’re genuinely excited about the opportunity to work with us at Dotdigital and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that align with the Solutions Consultant role. We love seeing how your background fits into our vision and how you can help bridge the gap between technology and client needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and how they relate to the job. Remember, we want to understand your story without sifting through unnecessary details.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at dotdigital
✨Know Your Stuff
Before the interview, dive deep into Dotdigital's platform and its capabilities. Understand how it empowers marketing teams and be ready to discuss specific features that align with potential client needs. This will show your genuine interest and technical knowledge.
✨Showcase Your Problem-Solving Skills
Prepare for the problem-solving challenge by thinking through common scenarios you might face as a Solutions Consultant. Practice articulating your thought process clearly, demonstrating how you would approach technical discovery and solution design.
✨Tailor Your Approach
During the interview, adapt your communication style based on who you're speaking with. If you're talking to a technical team member, get into the nitty-gritty of integrations and APIs. For non-technical stakeholders, focus on the business impact and ROI of your solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about Dotdigital’s culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
