At a Glance
- Tasks: Lead and inspire a global IT team while driving transformation and operational excellence.
- Company: Join Dotdigital, a vibrant community focused on innovation and client success.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive culture.
- Other info: Be part of a dynamic team that values collaboration, creativity, and fun.
- Why this job: Shape the future of IT in a high-impact leadership role with autonomy.
- Qualifications: Proven experience in corporate IT leadership and strategic operations.
The predicted salary is between 48000 - 72000 £ per year.
Position: Permanent (Full time)
Location: Hybrid | London Bridge | Global Scope
Reports to: Chief Business Operations Manager
About Us
The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.
The Product Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.
Shape the future of IT at Dotdigital
The Opportunity We are seeking an experienced IT leader with a track record of defining and delivering IT strategies in global/multi-site organisations. You will lead and inspire a high-performing IT team, partnering with executives and department heads. This role combines vision and execution: evolve our IT operations, drive transformation, and champion operational excellence across our international offices.
- Strategy & Leadership: Set the direction and vision for Corporate IT; champion technology’s role as an enabler of company and product strategy.
- Transformation: Standardise and optimise our IT operating model and processes, leveraging best practices from enterprise environments.
- Scale: Ensure IT is an innovation partner, supporting our business through growth, M&A, and organisational change.
- Operations Excellence: Run a robust, user-experience focused IT helpdesk and infrastructure that delivers world-class support and meets business needs 24/7.
- Business Partnership: Collaborate cross-functionally to deeply understand requirements, building IT solutions that empower our workforce and drive client success.
What you’ll do
- Leadership & People: Lead, mentor, and develop a multinational IT team (currently 6), growing capability, culture, and business alignment. Instil accountability for SLAs, service standards, and ongoing innovation. Manage recruitment, coaching, and talent development for the team.
- IT Operations & Service Delivery: Own our global, cloud-first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints). Partner with InfoSec to maintain and improve IT security practices and compliance. Oversee all aspects of device, identity, and access management; deliver seamless user onboarding/offboarding. Ensure the highest levels of user satisfaction by driving continual improvement and proactive support with a key focus on user experience.
- Strategy, Transformation & Projects: Design and deliver global IT strategies, aligning technology with business goals and future needs. Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning. Introduce and embed process improvements, innovation, and automation for scale and consistency.
- Financial & Vendor Management: Direct and optimise a significant IT budget (multi-million pound scope); report, forecast, and drive ROI. Own IT procurement, vendor selection, contract negotiations, and supplier performance management. Oversee IT asset management, lifecycle planning, and refresh cycles.
What you bring
- Proven senior experience leading Corporate IT / ICT in complex, multi-site/global business environments.
- Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management.
- Track record of successfully delivering transformation, standardisation, or IT modernisation projects.
- Hands‑on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks).
- Strong business partnering, stakeholder management, and communication skills.
- Deep commitment to customer service and operational excellence.
- Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security.
- Experience leading and supporting remote‑first, international user bases.
Bonus points for
- Experience with M&A IT integration or complex change management.
- Enterprise‑scale service desk operations, ZenDesk.
- Microsoft, Cisco or ITIL certifications.
What we offer
- Hybrid working—2–3 days/week at our modern London Bridge office, with regular global collaboration.
- A high‑impact, visible leadership role with significant autonomy and the opportunity to shape the future of IT at Dotdigital.
- A growing, dynamic, supportive culture, and space to develop your leadership and strategic influence.
You’ll be joining BizOps—a small‑but‑mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem‑solvers. And we make it fun while we’re at it.
- We respond with a positive, can‑do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalize and eliminate manual processes
- We care about data quality (a lot!)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun!
Ready to help Dotdigital scale and innovate for the future? Apply now and shape our IT landscape.
Interview Process
- 15min Screening Call with Team Talent
- 1 hour Head of Transformation (Biz Ops)
- 1 hour Chief Business Operations Officer
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Head of Corporate IT & Technology Solutions in London employer: Dotdigital
dotdigital is an excellent employer that prioritises employee well-being and professional growth, offering a collaborative work culture where your contributions directly impact the workplace experience. With a focus on sustainability and safety, you will be part of a team that values innovation and teamwork across multiple locations in the UK, ensuring a rewarding and meaningful role in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Corporate IT & Technology Solutions in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and be ready to discuss how your experience aligns with their goals. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! If you have a portfolio or examples of your work, bring them along to the interview. This is your chance to demonstrate how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Head of Corporate IT & Technology Solutions in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for IT and technology solutions shine through. We want to see how your passion aligns with our mission at Dotdigital and how you can contribute to our innovative culture.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your leadership skills, strategic IT operations, and any transformation projects you've led. This helps us see how you fit into our vision.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and gives you the best chance of standing out in the process. We can't wait to hear from you!
How to prepare for a job interview at Dotdigital
✨Know Your Stuff
Make sure you’re well-versed in Dotdigital’s products and services. Familiarise yourself with their customer experience platform and how it integrates AI capabilities. This will show that you’re genuinely interested and ready to contribute to their mission.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially in a multinational context. Think about examples where you've successfully led teams through transformation or change. Dotdigital values collaboration and innovation, so highlight how you foster these in your teams.
✨Understand the Business Needs
Research the company’s goals and challenges, particularly in IT operations and service delivery. Be ready to discuss how you can align IT strategies with business objectives, ensuring you demonstrate a strong understanding of both technology and business.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your curiosity about Dotdigital’s culture and future direction. Inquire about their approach to innovation and how they envision the role of IT evolving within the company. This shows you’re not just looking for a job, but are genuinely interested in being part of their journey.
