At a Glance
- Tasks: Lead finance operations, ensuring smooth billing and customer satisfaction.
- Company: Join Dotdigital, a vibrant global community focused on innovation and teamwork.
- Benefits: Enjoy flexible working, competitive pay, and a supportive culture.
- Other info: Be part of a fun, collaborative team that celebrates success.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: 3+ years in finance operations and strong Excel skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Us
The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
Hybrid – London Bridge (In-office Tuesdays & Thursdays) EMEA Hours: 9:00 AM – 5:30 PM GMT
The Role
We are looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities. You will oversee part of the Finance Operations function and act as an escalation point. You will work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software.
To succeed in this role, you will need to be confident, organised, proactive, and comfortable handling customer communication—including dispute management—with professionalism and clarity. You will report directly into the Head of Finance Operations.
Key Responsibilities
- Sales Order Processing and Cancellations
- Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA.
- Oversee the cancellation processing queue, ensuring tasks are completed within SLA.
- Delegate tasks to the wider team and monitor performance.
- Handle billing escalations and ensure timely resolution.
- Maintain key monthly billrun tasks.
- Finance Operations, Sales Enablement & Training
- Train and enable teams on process changes or enhancements.
- Create clear and user-friendly documentation that supports consistent adoption.
- Provide supportive Finance Operations guidance—coaching, troubleshooting, and promoting best practices.
- Department Reconciliation
- Carry out monthly revenue fishing to ensure accuracy in billing audits.
- Produce MI on key departmental tasks to support analysis and informed decision-making.
- Data Maintenance
- Keep all systems up-to-date with accurate billing information, maintaining audit-ready data.
- Drive system adoption, track usage, and continuously improve internal workflows.
- Surface trends and insights to support leadership with data-driven decisions.
- Maintaining Key Functions Within SLA
- Ensure core functions under your remit are consistently delivered within SLA.
- Support monthly billrun closure within strict deadlines.
- Manage escalations from the wider team and provide solutions promptly.
Working Hours & Location
Hybrid role: In-office Tuesdays and Thursdays at our London Bridge head office. EMEA hours: 9:00 AM – 5:30 PM. This position is a 1 year maternity cover.
About You
You will be joining BizOps—a small-but-mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We are doers. We are problem-solvers. And we make it fun while we are at it.
We live by these values:
- We respond with a positive, can-do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalize and eliminate manual processes
- We care about data quality (a lot!)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun!
What Are We Looking For From You?
Must-Haves
- 3+ years in Finance Operations
- Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please)
- Strong grasp of sales order processes and enablement strategies
- Experience with problem solving
- Excellent communicator, trainer, and documenter
- Skilled stakeholder manager with the ability to gather requirements and align priorities
- Proactive, solutions-oriented, and always asking "how can we make this better?"
- A strong attention to detail
- Ability to work to tight deadlines and commitment to delivering quality work is essential
- Professional and passionate about providing great customer service
- Confident using IT systems and will have experience of working with data inputting
Nice-to-Haves
- Experience SAGE 200
- The ideal candidate will have between 1-3 years industry experience
Why Join Us?
- Work with a dream team that’s global, talented, and endlessly supportive
- Build systems and solutions that have real business impact
- Enjoy autonomy, flexibility, and a people-first culture
- Make a difference in a company that’s growing, evolving, and full of heart
- Oh, and we love celebrating wins (did we mention cake?)
Interview Process
- 15-min Screening Call – Say hi to our People Team
- 1-hour Interview – Meet Fin Ops
- 1-hour Final Interview – Meet our leadership
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Finance Operations Team Lead Finance · London Bridge · employer: dotdigital
At Dotdigital, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation, collaboration, and personal growth. Our London Bridge office provides a hybrid working model, allowing for flexibility while fostering meaningful connections with a diverse team. With comprehensive benefits, a commitment to employee wellbeing, and opportunities for professional development, we empower our staff to thrive in a dynamic environment where their contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Operations Team Lead Finance · London Bridge ·
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like dotdigital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Finance Operations Team Lead Finance · London Bridge ·
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to dotdigital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on dotdigital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at dotdigital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with dotdigital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at dotdigital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former dotdigital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
