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For Companies At a Glance
- Tasks: Lead and inspire a global IT team while driving transformation and operational excellence.
- Company: Join Dotdigital, a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive culture with growth opportunities.
- Why this job: Shape the future of IT and make a real impact in a thriving global community.
- Qualifications: Proven experience in leading IT in complex environments and strong strategic skills.
- Other info: Be part of a fun, problem-solving team that values clarity and efficiency.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: Hybrid | London Bridge | Global Scope
Reports to: Chief Business Operations Manager
About Us
The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.
The Product
Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
The Opportunity
We are seeking an experienced IT leader with a track record of defining and delivering IT strategies in global/multi-site organisations. You will lead and inspire a high-performing IT team, partnering with executives and department heads. This role combines vision and execution: evolve our IT operations, drive transformation, and champion operational excellence across our international offices.
Key elements include:
- Strategy & Leadership: Set the direction and vision for Corporate IT; champion technology’s role as an enabler of company and product strategy.
- Transformation: Standardise and optimise our IT operating model and processes, leveraging best practices from enterprise environments.
- Scale: Ensure IT is an innovation partner, supporting our business through growth, M&A, and organisational change.
- Operations Excellence: Run a robust, user-experience focused IT helpdesk and infrastructure that delivers world-class support and meets business needs 24/7.
- Business Partnership: Collaborate cross-functionally to deeply understand requirements, building IT solutions that empower our workforce and drive client success.
What you’ll do
- Leadership & People: Lead, mentor, and develop a multinational IT team (currently 6), growing capability, culture, and business alignment. Instil accountability for SLAs, service standards, and ongoing innovation. Manage recruitment, coaching, and talent development for the team.
- IT Operations & Service Delivery: Own our global, cloud-first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints). Partner with InfoSec to maintain and improve IT security practices and compliance. Oversee all aspects of device, identity, and access management; deliver seamless user onboarding/offboarding. Ensure the highest levels of user satisfaction by driving continual improvement and proactive support with a key focus on user experience.
- Strategy, Transformation & Projects: Design and deliver global IT strategies, aligning technology with business goals and future needs. Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning. Introduce and embed process improvements, innovation, and automation for scale and consistency.
- Financial & Vendor Management: Direct and optimise a significant IT budget (multi-million pound scope); report, forecast, and drive ROI. Own IT procurement, vendor selection, contract negotiations, and supplier performance management. Oversee IT asset management, lifecycle planning, and refresh cycles.
What you bring
- Proven senior experience leading Corporate IT / ICT in complex, multi-site/global business environments.
- Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management.
- Track record of successfully delivering transformation, standardisation, or IT modernisation projects.
- Hands‑on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks).
- Strong business partnering, stakeholder management, and communication skills.
- Deep commitment to customer service and operational excellence.
- Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security.
- Experience leading and supporting remote‑first, international user bases.
Bonus points for
- Experience with M&A IT integration or complex change management.
- Enterprise‑scale service desk operations, ZenDesk.
- Microsoft, Cisco or ITIL certifications.
What we offer
- Hybrid working—2–3 days/week at our modern London Bridge office, with regular global collaboration.
- A high‑impact, visible leadership role with significant autonomy and the opportunity to shape the future of IT at Dotdigital.
- A growing, dynamic, supportive culture, and space to develop your leadership and strategic influence.
You’ll be joining BizOps—a small‑but‑mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem‑solvers. And we make it fun while we’re at it.
Ready to help Dotdigital scale and innovate for the future? Apply now and shape our IT landscape.
Interview Process
- 15min Screening Call with Team Talent
- 1 hour Head of Transformation (Biz Ops)
- 1 hour Chief Business Operations Officer
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Head of Corporate IT & Technology Solutions employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Corporate IT & Technology Solutions
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and be ready to discuss how your experience aligns with their goals. We want to see that you’re genuinely interested in what we do at Dotdigital.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to the interview. It’s a great way to demonstrate your expertise and how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see at Dotdigital.
We think you need these skills to ace Head of Corporate IT & Technology Solutions
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about shaping the future of IT at Dotdigital. Share why you’re drawn to our mission and how you can contribute.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in leading IT strategies and managing teams in global environments. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your best self without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at dotdigital
✨Know Your Stuff
Before the interview, dive deep into Dotdigital's products and services. Understand how their customer experience platform works and be ready to discuss how your IT strategies can enhance their offerings. This shows you're not just interested in the role but also in the company’s mission.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in previous roles, especially in multi-site environments. Highlight your approach to mentoring and developing talent, as well as how you foster a culture of accountability and innovation. Dotdigital values strong leadership, so make sure to convey your style effectively.
✨Be Ready for Transformation Talk
Since the role involves driving transformation, come equipped with specific examples of successful IT transformations you've led. Discuss the challenges you faced, how you overcame them, and the impact on the organisation. This will demonstrate your capability to lead change at Dotdigital.
✨Engage with Questions
Prepare thoughtful questions that reflect your understanding of Dotdigital's goals and challenges. Ask about their current IT initiatives or how they envision the future of their technology solutions. This not only shows your interest but also positions you as a strategic thinker who is eager to contribute.