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For Companies At a Glance
- Tasks: Lead finance operations, ensuring smooth billing and collaboration across teams.
- Company: Join Dotdigital, a vibrant global community focused on innovation and teamwork.
- Benefits: Enjoy flexible working, competitive pay, and a supportive culture that celebrates success.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: 3+ years in finance operations with strong Excel skills and excellent communication.
- Other info: Be part of a fun, problem-solving team that values creativity and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
About Us
The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
The Role
We’re looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities. You will oversee part of the Finance Operations function and act as an escalation point. You’ll work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software. To succeed in this role, you’ll need to be confident, organised, proactive, and comfortable handling customer communication—including dispute management—with professionalism and clarity. You will report directly into the Head of Finance Operations.
Key Responsibilities
- Sales Order Processing and Cancellations: Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA. Oversee the cancellation processing queue, ensuring tasks are completed within SLA. Delegate tasks to the wider team and monitor performance. Handle billing escalations and ensure timely resolution. Maintain key monthly billrun tasks.
- Finance Operations, Sales Enablement & Training: Train and enable teams on process changes or enhancements. Create clear and user-friendly documentation that supports consistent adoption. Provide supportive Finance Operations guidance—coaching, troubleshooting, and promoting best practices.
- Department Reconciliation: Carry out monthly revenue fishing to ensure accuracy in billing audits. Produce MI on key departmental tasks to support analysis and informed decision-making.
- Data Maintenance: Keep all systems up-to-date with accurate billing information, maintaining audit-ready data. Drive system adoption, track usage, and continuously improve internal workflows. Surface trends and insights to support leadership with data-driven decisions.
- Maintaining Key Functions Within SLA: Ensure core functions under your remit are consistently delivered within SLA. Support monthly billrun closure within strict deadlines. Manage escalations from the wider team and provide solutions promptly.
Working Hours & Location
Hybrid role: In-office Tuesdays and Thursdays at our London Bridge head office. EMEA hours: 9:00 AM – 5:30 PM. This position is a 1 year maternity cover.
About You
You’ll be joining BizOps—a small-but-mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem-solvers. And we make it fun while we’re at it. We live by these values:
- We respond with a positive, can-do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalize and eliminate manual processes
- We care about data quality (a lot!)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun!
What Are We Looking For From You?
Must-Haves:
- 3+ years in Finance Operations
- Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please)
- Strong grasp of sales order processes and enablement strategies
- Experience with problem solving
- Excellent communicator, trainer, and documenter
- Skilled stakeholder manager with the ability to gather requirements and align priorities
- Proactive, solutions-oriented, and always asking “how can we make this better?”
- A strong attention to detail
- Ability to work to tight deadlines and commitment to delivering quality work is essential
- Professional and passionate about providing great customer service
- Confident using IT systems and will have experience of working with data inputting
Nice-to-Haves:
- Experience SAGE 200
- The ideal candidate will have between 1-3 years industry experience
Why Join Us?
- Work with a dream team that’s global, talented, and endlessly supportive
- Build systems and solutions that have real business impact
- Enjoy autonomy, flexibility, and a people-first culture
- Make a difference in a company that’s growing, evolving, and full of heart
- Oh, and we love celebrating wins (did we mention cake?)
Interview Process
- 15-min Screening Call – Say hi to our People Team
- 1-hour Interview – Meet Fin Ops
- 1-hour Final Interview – Meet our leadership
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement: No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Finance Operations Team Lead employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in finance operations. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Dotdigital and understand their values and products. Think about how your skills align with their mission of delivering exceptional customer experiences. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in finance operations and how you handle challenges. This will boost your confidence and help you nail those tricky questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Finance Operations Team Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and contributing to our mission at Dotdigital.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Finance Operations Team Lead role. We want to see how your skills and background make you the perfect fit for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at dotdigital
✨Know Your Numbers
Brush up on your finance operations knowledge, especially around sales order processes and billing. Be ready to discuss how you've handled similar tasks in the past, and think of specific examples that showcase your attention to detail and problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves a lot of customer communication and collaboration with various teams, practice articulating your thoughts clearly. Prepare to explain how you’ve effectively communicated complex information in previous roles, especially when managing disputes or training others.
✨Demonstrate Your Proactivity
Dotdigital values a proactive approach, so come prepared with ideas on how to improve existing processes. Think about times when you took the initiative to solve a problem or streamline a task, and be ready to share those experiences during the interview.
✨Embrace the Culture
Familiarise yourself with Dotdigital's core principles of innovation, teamwork, and client-focused solutions. During the interview, express how your personal values align with theirs and share examples of how you've contributed to a positive team environment in the past.