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- Tasks: Support customers with email deliverability and enhance their marketing strategies.
- Company: Join Dotdigital, a vibrant global community focused on innovation and teamwork.
- Benefits: Enjoy parental leave, medical benefits, paid sick leave, and share rewards.
- Why this job: Be part of a dynamic team making a real impact in digital marketing.
- Qualifications: 1-2 years in email deliverability; strong communication and problem-solving skills required.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Deliverability Consultant role at Dotdigital.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all‑in‑one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross‑channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision‑making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
We’re looking for a team player to join as a Deliverability Consultant on our talented Messaging Operations team. This role will provide strategic help to our customers and internal stakeholders, and assist with Dotdigital’s anti‑abuse efforts. The work completed will be key in ensuring customers are getting the most from their email programs and the Dotdigital platform is performing optimally by encouraging best practices. We’re looking for someone who is able to handle critical operational functions; building ramp‑ups/warming strategies, providing consulting, responding to tickets and helping educate. The role will join a team of digital messaging subject‑matter experts (not just email deliverability). There is real potential for this role to expand and develop, so the ideal candidate will be looking to grow their career in deliverability with a view to owning more challenging strategic projects in the near future. This position plays an important role both internally and externally. The role will primarily support our EMEA timezone colleagues and customers, but Messaging Operations is a global team and so all Consultants are expected to facilitate all regions. Applicants based in the UK are strongly preferred.
Complete operational tasks such as building ramp‑ups, handling inbound customer support requests (via Zendesk) and handling compliance. Responding timely to all inbound requests and keeping customers updated accordingly. Provide consulting to customers who are experiencing deliverability challenges. Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager. Assist the global sales organization with RFPs and other needs during the sales process. Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise within the EMEA region and wider business. Represent Dotdigital at industry events and in community forums, creating new industry relationships and building on the reputation of our Messaging Operations team. In collaboration with the entire team, develop and maintain deliverability best‑practice standards, and communicate these in the form of written documentation. Stay current with applicable industry trends and best practices. Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used.
About You
- 1–2+ years of experience in email deliverability; either at an ESP or using an ESP brand‑side is preferred but not required.
- Detailed knowledge of factors affecting email deliverability.
- Able to troubleshoot technical issues affecting email delivery and deliverability.
- Knowledge of the Microsoft Office suite, particularly Excel.
- Proven customer‑facing experience with strong communication skills.
- Able to interpret customer problems, independently research using available resources, and apply practical solutions.
- Manage client expectations appropriately and communicate progress back effectively.
- Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency.
- Willing to work with customers in multiple time zones and be flexible with the working schedule.
- Understand the importance of documentation; both using it and writing it.
- A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us.
- A team player committed to adapting priorities for the success of the whole team.
We really want to hear from you if you also have:
- Working knowledge of DNS – especially SPF, DKIM and DMARC.
- SMS or other digital messaging knowledge outside of email.
- Experience with: Kibana, Splunk or similar. Zendesk or similar. Monday.com or similar.
Why Us
Don’t just take our word for it – hear what your future colleagues have to say about working in our team: “I love leading a team of smart, funny, and dedicated email and mobile messaging geeks, with the support of a business where leadership really understands and values the importance of the work we do.” Tam – Messaging Operations Director
Interview Process
- 15‑min Screening Call with Team Talent.
- Interview 1: 30‑min conversation with a team member to quiz your deliverability knowledge.
- Interview 2: 1‑hr conversation with Messaging Operations leadership diving deeper into your expertise.
- Interview 3: 1‑hr conversation with leadership to make sure we’re a perfect fit for each other.
Some of Our Global Benefits
- Parental leave.
- Medical benefits.
- Paid sick leave.
- Share reward.
- Loyalty reward.
DEI Commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal Statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Deliverability Consultant employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deliverability Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry forums. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching Dotdigital and its culture. Show us how your values align with ours, and don’t forget to have some questions ready to impress!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deliverability Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deliverability Consultant role. Highlight your relevant experience in email deliverability and any specific skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with clients in the past.
Be Yourself: We love a bit of personality! Don’t hesitate to let your unique voice shine through in your application. Share your passion for deliverability and why you want to join our team at Dotdigital. Authenticity goes a long way in helping us get to know you better.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at dotdigital
✨Know Your Deliverability Stuff
Make sure you brush up on your email deliverability knowledge before the interview. Understand key concepts like SPF, DKIM, and DMARC, as well as how they impact email performance. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled deliverability challenges in the past. Think about specific situations where you identified issues and implemented solutions. This will demonstrate your ability to think critically and act decisively, which is crucial for a Deliverability Consultant.
✨Be Ready to Collaborate
Since teamwork is a big part of Dotdigital's culture, be prepared to discuss how you work with others. Share experiences where you've collaborated on projects or helped colleagues solve problems. Highlighting your team player mentality will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the company stays ahead in the ever-evolving digital marketing landscape. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
