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For Companies At a Glance
- Tasks: Support sales teams and assist in delivering tailored demos and technical solutions.
- Company: Join Dotdigital, a vibrant community focused on innovation and teamwork.
- Benefits: Enjoy competitive perks, including medical benefits, paid leave, and wellness rewards.
- Why this job: Kickstart your career in SaaS technology while making a real impact for global brands.
- Qualifications: 0-2 years in a tech or customer-facing role; passion for problem-solving is key.
- Other info: Collaborative environment with mentorship and growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role: As an Associate Solution Consultant, you’ll support our solution consultants and sales teams in showing prospects and customers how Dotdigital can help them achieve their goals. You’ll assist in preparing tailored demos, capturing technical requirements, and helping to design simple solutions. This is an ideal role for someone early in their career who’s passionate about SaaS technology, marketing tech, and working with customers — and eager to build skills that will lead to becoming a full Solutions Consultant.
Your Impact: In this role, you’ll:
- Support senior Solutions Consultants in delivering technical discovery sessions and product demonstrations.
- Help bridge the gap between customer requirements and our platform’s capabilities.
- Assist with basic solution documentation, integration research, and proof-of-concept preparation.
- Contribute to smooth handovers between Sales, Customer Success, and Professional Services by ensuring key technical details are captured and communicated.
What You’ll Do:
- Support the sales process.
- Assist in writing RF(x)’s and maintenance of answers in our RFP tool.
- Assist in reviewing customer websites to determine technical feasibility, under supervision.
- Prepare demo environments and tailor sample content for prospect meetings.
- Assist in gathering business and technical requirements during discovery calls.
- Help research integration options with common eCommerce, CRM, and marketing platforms (Shopify, Magento, Salesforce, Dynamics, etc.).
- Assist with technical solution design.
- Document requirements and proposed workflows in a clear, structured format.
- Work with senior team members to map simple data flows and integration steps.
- Support light configuration tasks within the platform, under guidance.
Collaborate across teams:
- Work with Account Executives and Customer Success Managers to ensure consistent messaging and solution alignment.
- Log customer feedback and market insights in Monday for review with Solutions Manager.
- Support onboarding activities for new customers by helping prepare technical information and user guides.
Learn & grow:
- Build your knowledge of the dotdigital platform, APIs, and integration capabilities.
- Develop skills in HTML, CSS, JavaScript basics, and using browser developer tools.
- Gain confidence in presenting product features and benefits to non-technical audiences.
About You
Your Profile:
- 0–2 years of experience in a technical, customer-facing, or SaaS environment — internships, placements, or related roles welcome.
- Demonstrated interest in technology and problem-solving — for example, personal projects, coding bootcamps, or online courses.
- Comfortable working with both technical and non-technical stakeholders.
Skills & qualities:
- Eager to learn and build expertise in SaaS solutions, integrations, and marketing technology.
- Strong communication skills — able to listen, interpret needs, and explain concepts clearly.
- Good organisational skills, with attention to detail in documentation and follow-up.
- Analytical mindset with the ability to break down problems into manageable steps.
Technical foundation (nice to have, not essential):
- Basic familiarity with HTML, CSS, JavaScript.
- Understanding of what APIs do and how platforms integrate.
- Confident using tools like Excel/Google Sheets, diagramming tools (Lucidchart, Miro), and basic CRM systems.
Why Dotdigital?
- Gain hands-on experience in a customer-facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
DEI commitment: As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
Associate Solution Consultant employer: dotdigital
Contact Detail:
dotdigital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solution Consultant
✨Tip Number 1
Get to know Dotdigital inside and out! Familiarise yourself with our platform and the solutions we offer. This way, when you get the chance to chat with potential employers, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Networking is key! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on articulating how your skills align with the role of an Associate Solution Consultant and be ready to discuss how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Dotdigital family.
We think you need these skills to ace Associate Solution Consultant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for SaaS technology and marketing! In your application, share any personal projects or experiences that highlight your interest in tech and problem-solving.
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Solution Consultant role. Highlight relevant skills and experiences that align with what we’re looking for, especially around customer-facing roles and technical understanding.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good organisation and attention to detail, so make sure your documents reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at dotdigital
✨Know the Product Inside-Out
Before your interview, take the time to really understand Dotdigital's platform and its capabilities. Familiarise yourself with how it helps marketing teams create personalised customer journeys. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for Technical Questions
Since this role involves technical aspects, be ready to discuss basic concepts of HTML, CSS, and JavaScript. Brush up on what APIs do and how they facilitate integrations. Even if you're not an expert, showing that you have a foundational understanding will demonstrate your eagerness to learn.
✨Practice Your Communication Skills
As you'll be working with both technical and non-technical stakeholders, practice explaining complex ideas in simple terms. You might want to do mock interviews with friends or family, focusing on how you can clearly articulate your thoughts and solutions.
✨Show Your Curiosity and Team Spirit
Dotdigital values collaboration and curiosity, so be prepared to share examples of how you've worked in teams or tackled challenges creatively. Highlight any experiences where you took the initiative to learn something new or helped others, as this aligns perfectly with their company culture.
