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For Companies At a Glance
- Tasks: Architect innovative solutions and collaborate with global brands to drive customer success.
- Company: Join Dotdigital, a leading SaaS marketing technology provider with a vibrant community.
- Benefits: Enjoy competitive pay, medical benefits, and opportunities for personal growth.
- Why this job: Make a real impact by transforming client visions into successful marketing strategies.
- Qualifications: Experience in solution consulting or sales engineering within B2B SaaS is essential.
- Other info: Be part of a supportive team that values collaboration and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
The Role: As a Senior Solutions Consultant, you'll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer's unique vision. You'll architect solutions for major client wins, demonstrate the platform's capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof-of-concept builds, you'll play a pivotal role in turning interest into commitment and strategy into reality. Here, you'll work with global brands, tackle diverse technical challenges, and collaborate with some of the brightest sales and customer success minds in SaaS in a high-growth, collaborative environment where your expertise has a direct impact on revenue and customer success.
Your Impact: At dotdigital, Solutions Consultants own the technical win. As the trusted advisor to prospects and customers, you'll collaborate closely with Account Executives, Customer Success Managers, and Professional Services to design and deliver solutions that close deals, accelerate adoption, and maximise client ROI. This is a high-profile, customer-facing role where your blend of technical expertise, commercial acumen, and consultative approach shapes deal strategy, overcomes challenges, and showcases the full power of the dotdigital platform. If you thrive at the intersection of technology, business impact, and storytelling and want to contribute to a market-leading SaaS solution we'd love to hear from you.
What You'll Do:
- Partner with Sales & Customer Success to drive revenue.
- Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
- Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
- Lead technical discovery sessions that align customer business objectives with platform capabilities.
- Design and deliver technical solutions.
- Build integration-ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
- Deliver customised demos and proof-of-concepts that validate value against specific client needs.
- Quantify business impact using ROI models, TCO calculations, and business case development.
- Be the technical link across the customer lifecycle.
- Act as a conduit between Sales/CS and Professional Services sharing competitor intelligence, market insights, and product feedback.
- Ensure smooth sales-to-success handovers, with accurate technical documentation and clear scope.
- Support onboarding, implementation, and architectural decisions for strategic accounts.
- Enable the revenue team.
- Provide targeted product and competitive enablement for Sales and Customer Success.
- Stay ahead of industry trends and competitor offerings championing product innovation internally.
About You
Experience & Track Record:
- 3-5 years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment ideally in marketing technology, eCommerce, or CRM.
- Demonstrated ability to run complex mid-market and enterprise sales cycles end-to-end: technical discovery, solution design, proof of concept/pilot, technical close.
- Proven history of influencing revenue outcomes by positioning technical value to non-technical stakeholders.
Consultative & Analytical Skills:
- Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications.
- Confident communicating with C-suite executives and technical delivery teams, adapting style and content to the audience.
- Proactive in identifying risks, gaps, and dependencies during technical scoping.
Technical capability:
- Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation.
- Familiar with data flows, ETL processes, and systems integration architectures able to map how platforms exchange and transform data.
- Understanding of web data layers (for tracking, analytics, and event-driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client-side data capture.
- Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io).
Tools & ways of working:
- Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms.
- Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation.
Why Dotdigital?
- Gain hands-on experience in a customer-facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
Interview Process:
- 15min Screening Call with Team Talent
- 1st Stage - 30 Minute Zoom Interview
- 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge
- 3rd Stage - 60 Minute Scenario Demo - F2F
Some of Our Global Benefits:
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI Commitment: As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
Senior Solution Consultant employer: Dotdigital Group plc
Contact Detail:
Dotdigital Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Solution Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We suggest doing mock interviews with friends or mentors to get comfortable showcasing your technical expertise and consultative skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled complex challenges in previous roles. We want to see how you can bridge the gap between technology and client needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Solution Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our company shine through. We want to see that you’re genuinely excited about the opportunity to work with us at Dotdigital and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that align with the Senior Solutions Consultant role. We love seeing how your background fits into our innovative environment!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and how they relate to the job description. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Dotdigital Group plc
✨Know the Product Inside Out
Before your interview, make sure you understand Dotdigital's platform and its capabilities. Familiarise yourself with how it integrates with eCommerce, CRM, and martech ecosystems. This knowledge will help you articulate how you can leverage the product to meet client needs.
✨Showcase Your Consultative Skills
Prepare to demonstrate your ability to translate business requirements into technical solutions. Think of examples from your past experience where you've successfully aligned technology with business objectives, especially in a B2B SaaS context.
✨Practice Technical Discovery Sessions
Since you'll be leading technical discovery sessions, practice how to ask insightful questions that uncover customer business objectives. This will not only show your expertise but also your consultative approach, which is crucial for this role.
✨Be Ready for Problem-Solving Challenges
During the interview process, you may face problem-solving scenarios. Brush up on your analytical skills and be prepared to discuss how you would tackle specific technical challenges. Use real-world examples to illustrate your thought process and solution design.