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For Companies At a Glance
- Tasks: Lead and inspire a global IT team while shaping corporate technology strategies.
- Company: Join Dotdigital, a vibrant community focused on innovation and client success.
- Benefits: Enjoy hybrid working, medical benefits, and a supportive culture.
- Other info: Be part of a dynamic team that values collaboration, innovation, and fun.
- Why this job: Make a real impact in a high-visibility role with autonomy and growth opportunities.
- Qualifications: Proven experience in leading IT in complex environments and strong strategic skills.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Position: Permanent (Full time)
Location: Hybrid | London Bridge | Global Scope
Reports to: Chief Business Operations Manager
About Us
The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.
The Product
Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
The Opportunity
We are seeking an experienced IT leader with a track record of defining and delivering IT strategies in global/multi-site organisations. You will lead and inspire a high-performing IT team, partnering with executives and department heads. This role combines vision and execution: evolve our IT operations, drive transformation, and champion operational excellence across our international offices.
Key elements include:
- Strategy & Leadership: Set the direction and vision for Corporate IT; champion technology's role as an enabler of company and product strategy.
- Transformation: Standardise and optimise our IT operating model and processes, leveraging best practices from enterprise environments.
- Scale: Ensure IT is an innovation partner, supporting our business through growth, M&A, and organisational change.
- Operations Excellence: Run a robust, user-experience focused IT helpdesk and infrastructure that delivers world-class support and meets business needs 24/7.
- Business Partnership: Collaborate cross-functionally to deeply understand requirements, building IT solutions that empower our workforce and drive client success.
What you'll do:
- Leadership & People: Lead, mentor, and develop a multinational IT team (currently 6), growing capability, culture, and business alignment.
- Instil accountability for SLAs, service standards, and ongoing innovation.
- Manage recruitment, coaching, and talent development for the team.
- IT Operations & Service Delivery: Own our global, cloud-first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints).
- Partner with InfoSec to maintain and improve IT security practices and compliance.
- Oversee all aspects of device, identity, and access management; deliver seamless user onboarding/offboarding.
- Ensure the highest levels of user satisfaction by driving continual improvement and proactive support with a key focus on user experience.
- Strategy, Transformation & Projects: Design and deliver global IT strategies, aligning technology with business goals and future needs.
- Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning.
- Introduce and embed process improvements, innovation, and automation for scale and consistency.
- Financial & Vendor Management: Direct and optimise a significant IT budget (multi-million pound scope); report, forecast, and drive ROI.
- Own IT procurement, vendor selection, contract negotiations, and supplier performance management.
- Oversee IT asset management, lifecycle planning, and refresh cycles.
What you bring:
- Proven senior experience leading Corporate IT / ICT in complex, multi-site/global business environments.
- Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management.
- Track record of successfully delivering transformation, standardisation, or IT modernisation projects.
- Hands-on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks).
- Strong business partnering, stakeholder management, and communication skills.
- Deep commitment to customer service and operational excellence.
- Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security.
- Experience leading and supporting remote-first, international user bases.
- Bonus points for Experience with M&A IT integration or complex change management.
- Enterprise-scale service desk operations, ZenDesk.
- Microsoft, Cisco or ITIL certifications.
What we offer:
- Hybrid working—2-3 days/week at our modern London Bridge office, with regular global collaboration.
- A high-impact, visible leadership role with significant autonomy and the opportunity to shape the future of IT at Dotdigital.
- A growing, dynamic, supportive culture, and space to develop your leadership and strategic influence.
Ready to help Dotdigital scale and innovate for the future? Apply now and shape our IT landscape.
Interview Process
- 15min Screening Call with Team Talent
- 1 hour Head of Transformation (Biz Ops)
- 1 hour Chief Business Operations Officer
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Head of Corporate IT & Technology Solutions in London employer: Dotdigital Group plc
Contact Detail:
Dotdigital Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Corporate IT & Technology Solutions in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! If you have a portfolio or examples of your work, bring them along to the interview. This is your chance to demonstrate how you can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Dotdigital.
We think you need these skills to ace Head of Corporate IT & Technology Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Corporate IT & Technology Solutions role. Highlight your experience in leading IT strategies and managing teams, as well as any relevant achievements that align with our values at Dotdigital.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for technology and how you’ve driven transformation in previous roles. Don’t forget to mention how you embody our core principles of innovation and teamwork!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We want to see how you've mentored teams and fostered a culture of accountability and excellence. Use specific examples to illustrate your impact on team performance and user satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to show your enthusiasm for joining our dynamic team at Dotdigital!
How to prepare for a job interview at Dotdigital Group plc
✨Know Your Stuff
Before the interview, dive deep into Dotdigital's products and services. Understand how their customer experience platform works and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Leadership Skills
As a Head of Corporate IT, you'll need to demonstrate your leadership style. Prepare examples of how you've led teams through transformation and innovation. Highlight your ability to mentor and develop talent, as this is crucial for building a high-performing IT team.
✨Be Ready for Strategic Discussions
Expect questions about your vision for IT strategy and how it can support business growth. Think about how you would approach standardising processes and optimising operations. Be prepared to share specific strategies you've implemented in previous roles that align with Dotdigital's objectives.
✨Engage with Curiosity
Dotdigital values curiosity and collaboration. During the interview, ask insightful questions about their current IT challenges and future projects. This not only shows your interest but also positions you as a proactive problem-solver who is eager to contribute to their success.