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For Companies At a Glance
- Tasks: Support solution consultants in delivering demos and capturing customer requirements.
- Company: Join Dotdigital, a vibrant community focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, medical benefits, and opportunities for personal growth.
- Why this job: Kickstart your career in SaaS tech while making a real impact on global brands.
- Qualifications: 2 years in a technical or customer-facing role; passion for tech is key.
- Other info: Collaborative environment with mentorship and hands-on experience in a high-growth setting.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Us
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
About the Product
Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About The Role
As an Associate Solution Consultant, you will support our solution consultants and sales teams in showing prospects and customers how Dotdigital can help them achieve their goals. You’ll assist in preparing tailored demos, capturing technical requirements, and helping to design simple solutions. This is an ideal role for someone early in their career who is passionate about SaaS technology, marketing tech, and working with customers, eager to build skills that will lead to becoming a full Solutions Consultant. You’ll learn Dotdigital’s platform inside‑out, work closely with experienced team members, and gain hands‑on experience with customer discovery, solution design, and technical enablement in a supportive, high‑growth environment.
Your Impact In This Role, You’ll
- Support senior Solutions Consultants in delivering technical discovery sessions and product demonstrations.
- Help bridge the gap between customer requirements and our platform’s capabilities.
- Assist with basic solution documentation, integration research, and proof‑of‑concept preparation.
- Contribute to smooth handovers between Sales, Customer Success, and Professional Services by ensuring key technical details are captured and communicated.
What You’ll Do
Support the Sales Process- Assist in writing RF(x)s and maintaining answers in our RFP tool.
- Assist in reviewing customer websites to determine technical feasibility, under supervision.
- Prepare demo environments and tailor sample content for prospect meetings.
- Assist in gathering business and technical requirements during discovery calls.
- Help research integration options with common eCommerce, CRM, and marketing platforms (Shopify, Magento, Salesforce, Dynamics, etc.).
- Document requirements and proposed workflows in a clear, structured format.
- Work with senior team members to map simple data flows and integration steps.
- Support light configuration tasks within the platform, under guidance.
- Work with Account Executives and Customer Success Managers to ensure consistent messaging and solution alignment.
- Log customer feedback and market insights in Monday for review with Solutions Manager.
- Support onboarding activities for new customers by helping prepare technical information and user guides.
- Build your knowledge of the Dotdigital platform, APIs, and integration capabilities.
- Develop skills in HTML, CSS, JavaScript basics, and using browser developer tools.
- Gain confidence in presenting product features and benefits to non‑technical audiences.
About You
Your Profile Experience & Background- 2 years of experience in a technical, customer-facing, or SaaS environment; internships, placements, or related roles are welcome.
- Demonstrated interest in technology and problem‑solving, e.g., personal projects, coding bootcamps, or online courses.
- Comfortable working with both technical and non‑technical stakeholders.
- Eager to learn and build expertise in SaaS solutions, integrations, and marketing technology.
- Strong communication skills: able to listen, interpret needs, and explain concepts clearly.
- Good organisational skills, with attention to detail in documentation and follow‑up.
- Analytical mindset with the ability to break down problems into manageable steps.
- Basic familiarity with HTML, CSS, JavaScript.
- Understanding of what APIs do and how platforms integrate.
- Confident using tools like Excel/Google Sheets, diagramming tools (Lucidchart, Miro), and basic CRM systems.
Why Dotdigital?
- Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.
- Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.
- Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.
- Contribute to projects for leading global brands and see the impact of your work on real customers.
Interview Process
- 15 min Screening Call with Team Talent
- 1st Stage – 30 min Zoom Interview – Sean Beacham
- 2nd Stage – 60 min Zoom Interview – Problem Solving Challenge – Sean Beacham & Antony West
- 3rd Stage – 60 min Scenario Demo – F2F – Sean Beacham & James Singleton
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI Commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
Associate Solution Consultant employer: Dotdigital Group plc
Contact Detail:
Dotdigital Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solution Consultant
✨Tip Number 1
Get to know Dotdigital inside and out! Familiarise yourself with our platform, the services we offer, and how we help our clients. This knowledge will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to SaaS and customer solutions. Role-play with a friend or use online resources to refine your answers and get comfortable discussing your skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with our community can provide valuable insights and might even lead to referrals, which can give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dotdigital family and ready to contribute to our mission.
We think you need these skills to ace Associate Solution Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for SaaS technology and marketing shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at Dotdigital.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that align with the Associate Solution Consultant role. We love seeing how your background fits into our mission and values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, as this will help us understand your fit for the role quickly. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Dotdigital Group plc
✨Know the Product Inside-Out
Before your interview, take the time to explore Dotdigital's platform. Familiarise yourself with its features and capabilities, especially how it helps marketing teams create personalised customer journeys. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for Technical Questions
Given the technical nature of the Associate Solution Consultant role, be ready to discuss basic concepts like APIs, HTML, CSS, and JavaScript. Brush up on these topics and think about how they relate to the role. You might even want to prepare a few examples of how you've used these skills in past experiences or projects.
✨Show Your Problem-Solving Skills
During the interview, be prepared to demonstrate your analytical mindset. Think of examples where you've successfully broken down complex problems into manageable steps. This will showcase your ability to bridge the gap between customer needs and technical solutions, which is crucial for this role.
✨Emphasise Collaboration and Communication
Dotdigital values teamwork and effective communication. Be ready to share examples of how you've worked collaboratively in the past, especially in customer-facing roles. Highlight your ability to listen, interpret needs, and explain technical concepts clearly to non-technical stakeholders.
