Service Coordinator in London

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and making use of a field team and other operational support, you will deliver work across our diverse portfolio. As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

The fundamentals of the role

• Manage guardians
  • Ensure guardians meet our criteria and are ready for life as a guardian.
  • Manage the guardian sign-up and move-in process.
  • Be the main point of contact for guardians.
  • Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
  • Work closely with guardians when they need to move on from Dot Dot Dot properties.
  • Draw on data to gain insight into guardians and to guide support or interventions as required.
  • Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
  • Collaborate with colleagues to ensure repairs are properly reported and dealt with.
  • Collaborate with colleagues to fill voids quickly with suitable guardians.
• Manage properties
  • Collaborate with colleagues to ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
  • Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and effectively.
  • Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
  • Collaborate with clients on property repairs, major works or other issues.
  • Provide clients with reports and information about their property as required.
• Provide excellent client service
  • Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
  • Build strong day-to-day relationships with client contacts, working in a collaborative and service-focused way.
  • Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
  • Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful, proactive and hands-on approach - the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Self-confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.

Take a look at our website for further information about this role and the work we do.