Functional Solution Engineer

Solutions Engineer (Remote, EU — London/Berlin/Amsterdam Metro)

Dot is a cloud‑based, innovative software company that offers pharma and medical device customers a platform to manage their quality processes electronically, replacing paper‑based processes.

Responsibilities

• Lead the sales process and functional value proposition, ensuring maximum solution fit for SMB/Mid‑Market customers.
• Plan and deliver value‑driven demonstrations—personalised success stories that show how existing functionality solves specific business pain points.
• Build focused functional effectuations (POC) that establish feasibility of the solution and prove immediate business advantages.
• Support tenders and questionnaires using Auto‑RFP tools and provide professional, accurate responses to complex functional questions.
• Perform early‑entry AI analysis of sales calls (e.g., Gong) to identify critical points, hidden requirements and opportunities to leverage the system’s functionality.
• Assist in qualification during Stage 1 discovery calls to ensure deep understanding of business challenges and verify functional suitability.
• Document and transfer all exceptional functional information or customisation requirements that arise during the sales process to the professional services project manager.
• Provide tactical point support to implementation teams when sharp functional objections arise, in line with department or project manager guidance.
• Execute system demonstrations for existing customers as part of CSM business‑development analyses.

Qualifications

• Functional expertise: deep familiarity with all system functionality.
• Process understanding: deep knowledge of our implementation methodologies and the sales cycle.
• Experience: at least 3 years in solution engineering, solution management, or functional consulting in B2B SaaS.
• Analytical capability: high analytical ability and proven use of AI tools for call analysis (e.g., Gong).

Significant Advantage

• Previous experience working with customers in the Life Science or Pharma industry.
• Deep understanding of process management.

Full‑time senior‑level role. Applications accepted on a rolling basis. Referrals increase your chances of interviewing at Dot.